Temporary Guest Services Animatronic Support Associate

Responsibilities

• Navigate multiple systems and follow established workflows to provide support.
• Take phone calls, emails, and live chats, ensuring accurate documentation and a positive service experience.
• Log and document support requests using established case management workflows.
• Communicate clearly with guests, store associates, field team members, and internal partners to identify issues and determine appropriate resolution paths.
• Follow flow charts, diagrams, and documented procedures to guide troubleshooting and determine next steps.
• Identify and isolate issues to determine resolution options, including troubleshooting, escalation, or part replacement.
• Aid store associates and field team members with ISE setup and animatronic troubleshooting using established guidelines.
• Process and ship required parts to guests as needed.
• Collaborate with partnering departments to ensure enhancements and defect corrections meet guest and store requirements.
• Document trends, recurring issues, and resolutions for reporting and continuous improvement.
• Perform other duties as assigned.

Qualifications

• A high school diploma or GED.
• One to three months of related experience and/or training, or an equivalent combination of education and experience.
• Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Ability to collaborate with and support other associates and teams.

Pay

The pay range reflects the potential rate for this role. Individual base pay is determined by various factors such as relevant experience and skills, and the scope and responsibilities of the position. Pay Range: $18.50 per hour.