Temporary Front Desk Receptionist

Responsibilities

• Answer incoming telephone calls promptly and professionally.
• Schedule, reschedule, and confirm patient appointments.
• Check patients in and assist with the front-desk registration process.
• Collect patient copays, balances, and other amounts owed.
• Contact physician/doctor offices to obtain required referrals, prescriptions, orders, or other paperwork.
• Complete a cover sheet for all new patients and ensure required information is properly documented.
• Process an average of approximately 15 new patients per day.
• Check incoming faxes regularly and distribute or process paperwork as needed.
• Answer patient questions and direct questions to the appropriate staff member when necessary.
• Absorb additional phone calls, paperwork, and front-desk duties as needed.
• Maintain accurate and organized patient records and paperwork.
• Provide courteous, professional service to patients, physicians' offices, and other callers.
• Perform other administrative and front-office duties as needed to support the physical therapy office.

Qualifications

• Previous receptionist, front-desk, medical office, or customer service experience preferred.
• Excellent communication and telephone skills.
• Strong organizational and attention-to-detail skills.
• Comfortable handling payments and maintaining accuracy with financial transactions.
• Ability to multitask and prioritize responsibilities in a busy office.
• Professional, friendly, and compassionate demeanor when interacting with patients.
• Ability to work independently while also functioning effectively as part of a two-person front-desk team.
• Dependable and punctual.