Temporary Economic Benefits Technician

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate. We need to parse the posting. Key info: - Salary Range: $21.00 - $22.00 per hour. This is a non-exempt (hourly) position. Pay rates based on education, skill, experience, internal equity. - At Mecklenburg County ... (some prose about culture) maybe "About the role" or "About Mecklenburg County". Could be "About the role" or "About the organization". We need to decide sections. - Position Summary: The Economic Benefits Technician provides essential operational, administrative, and frontline support to advance case management within the Economic Services Division. Serving as a primary point of contact, this role delivers high-quality customer service to Mecklenburg County residents via phone, email, in-person, and at designated facilities. Key responsibilities include guiding clients through the application process, resolving case issues, and assisting with self-service technology. Additionally, the technician manages high-volume data entry and document tracking using specialized government software, while providing reception backup to support leadership and daily operations - Please Note Notice: This is a temporary position with an anticipated end date of June 18th, 2027 (subject to change based on business needs). Under the terms of Mecklenburg County's benefit plans and policies, this position is not eligible for County benefits and will not be eligible for any paid holidays or paid time off. - Assessment: The Eligibility Specialist Assessment will be sent to the applicant’s email address if chosen to move forward in the hiring process. Applicants must be able to pass the required Eligibility Specialist Assessment with a score of 80% or higher. If you earn a score of 80% or more, then you have passed the assessment and will be notified if you are selected for a panel interview. Applicants that score below a score of 80% or higher will have to reapply to the next posting and retake the assessment. - Performance Expectations Notice: This role requires the successful completion of a structured training program and continuous adherence to departmental performance and quality standards. If you do not meet initial benchmarks, you will get extra training and an opportunity to re-test. In accordance with Mecklenburg County Human Resources Policy, failure to meet job performance expectations may lead to termination. - Work Location: This position is located at the Catherine M. Wilson Center at 301 Billingsley Rd, Charlotte, NC 28211. - Primary Work Schedule: Monday – Friday, 8:00 am to 5:00 pm (This is an in-office position, telework is not available). - Essential Functions list: bullet points. - Experience Minimum Qualifications: Minimum of two years of experience in customer service with direct interaction with members of the public or successful completion of the CPCC Caseworker Training Program (or another participating program). - Education: High School Diploma or equivalent - Licenses And Certifications: May require a valid North Carolina or South Carolina Driver's License - Preferred Qualifications: list. - Knowledge Of: list. - Skills: list. - Abilities: list. - Computer Skills: Proficient in various computer applications including Microsoft Office Suite, with the ability to learn and navigate agency-specific systems. - Work Environment: Works in an office setting with moderate noise. - Reasonable Accommodations Statement: etc. - Disclaimer Statement: etc. We need to produce sections: maybe About the role (position summary + culture), Responsibilities (essential functions), Requirements (minimum qualifications + education + licenses), Qualifications (preferred qualifications), Skills (skills list), Abilities (abilities list), Pay (salary range), Schedule (work schedule), Benefits (maybe note that not eligible for benefits). However instructions: only include a section when posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. We have Pay: salary range given. So we can include Pay section. Schedule: Primary Work Schedule given. So include Schedule. Benefits: posting says not eligible for County benefits, no paid holidays or PTO. That's specific content about benefits (lack thereof). Should we include Benefits section? It says "Under the terms of Mecklenburg County's benefit plans and policies, this position is not eligible for County benefits and will not be eligible for any paid holidays or paid time off." That's specific content about benefits. So we can include Benefits section with that statement. We must not include boilerplate like EEO etc. We have removed. Now we need to decide headings: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We can choose which to include. We need to preserve all substantive information. So we need to include content from posting under appropriate sections. We must not repeat job title as heading. The job title is "Economic Benefits Technician". Not to be used as heading. We need to output only HTML fragment, no /, no markdown fences. Let's structure:

About the role

... include position summary and maybe culture statements.

Responsibilities

• ... essential functions list.

Requirements

• ... minimum qualifications, education, licenses.

Preferred Qualifications

• ... preferred qualifications list.

Knowledge, Skills, and Abilities

maybe split into Skills and Abilities sections. But we have separate headings Skills and Abilities allowed. Could do Skills and Abilities separate. We have Skills list and Abilities list. Also Knowledge Of list. Could combine Knowledge, Skills, and Abilities into one section but we have separate headings allowed. Let's follow allowed headings: Skills, Abilities. Knowledge maybe part of Skills? But we can include Knowledge under Skills or separate? The instruction says use headings e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. It didn't list Knowledge. But we can still include Knowledge under Skills or as part of Qualifications? Safer to include Knowledge under Skills or Qualifications. However we must preserve all substantive information; we can embed Knowledge within Skills section as part of

items. Similarly Abilities can be separate section. We have also Computer Skills separate; could be part of Skills. We'll create sections: - About the role (position summary + culture) - Responsibilities (essential functions) - Requirements (minimum qualifications, education, licenses) - Preferred Qualifications - Skills (includes knowledge, skills, computer skills) - Abilities - Pay - Schedule - Benefits (note about ineligibility) Check if any content duplicated: we must not repeat. Now craft content. About the role: combine position summary and culture statements. Position Summary: "The Economic Benefits Technician provides essential operational, administrative, and frontline support to advance case management within the Economic Services Division. Serving as a primary point of contact, this role delivers high-quality customer service to Mecklenburg County residents via phone, email, in-person, and at designated facilities. Key responsibilities include guiding clients through the application process, resolving case issues, and assisting with self-service technology. Additionally, the technician manages high-volume data entry and document tracking using specialized government software, while providing reception backup to support leadership and daily operations" Culture statements: "At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The Mecklenburg County Department of Community Resources strives to strengthen families and communities through a safety-net of services, collaborations, and hope. Our vision is to define and cultivate an organizational culture that is more compassionate and understanding toward each other and our clients." We'll combine into a paragraph. Responsibilities: essential functions list bullet points. Essential Functions list from posting: - Assist call center or walk-in contacts, interview customers, gather information, and input data into appropriate systems - Process applications for single program basic benefits - Respond to client and public inquiries regarding services available, documentation requirements, other community resource options, and on-going program and benefit status and customer record changes - Perform data entry and maintain system files and databases on clients, providers, and program services - Maintain basic knowledge of multiple social services programs - Perform work in a high volume, fast-paced environment with continual customer interaction - Some positions may be required to directly work on enrollment and eligibility activities within the NC FAST system - May be required to staff shelters in the event of a disaster We'll put each as
• . Requirements: Minimum Qualifications, Education, Licenses And Certifications. Minimum Qualifications: "Minimum of two years of experience in customer service with direct interaction with members of the public or successful completion of the CPCC Caseworker Training Program (or another participating program)." Education: "High School Diploma or equivalent" Licenses And Certifications: "May require a valid North Carolina or South Carolina Driver's License" We'll list as
• items. Preferred Qualifications: list: - Experience providing customer service in a high-volume environment - Experience conducting customer interviews - Experience using multiple computer systems while assisting customers - Familiarity with social services, human services, or public assistance programs such as the Food and Nutrition Service program - Bilingual (Spanish and English) proficiency, oral and written Skills: includes Knowledge Of list, Skills list, Computer Skills. Knowledge Of list: - Principles and processes for providing effective customer service including meeting quality standards for services, and evaluation of customer satisfaction - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar - Modern office practices, procedures, and equipment - Familiar with social service programs - General office practices, procedures, and equipment - Basic interviewing and information-gathering techniques - Basic computer applications and electronic information systems Skills list: - Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate - Service Orientation; actively looking for ways to help people - Customer Service: Providing professional, courteous, and responsive service in a variety of customer interactions - Communication: Conveying information clearly and effectively verbally and in writing - Organization: Effectively managing customer interactions and assigned responsibilities - Computer Navigation: Effectively navigating multiple systems and applications while assisting customers - Being aware of others' reactions and understanding why they react as they do Computer Skills: "Proficient in various computer applications including Microsoft Office Suite, with the ability to learn and navigate agency-specific systems." We'll combine into Skills section
  . Abilities list: - Communication: Clearly convey information and ideas to customers and colleagues in a manner that promotes understanding - Continuous Learning / Applied Learning: Learn and apply new procedures, systems, program information, and responsibilities - Contributing to Team Success / Collaboration: Actively participating as a member of a team to move the team toward the completion of goals; working effectively and cooperatively with others; establishing and maintaining good working relationships - Customer Focus: Provide responsive and professional service while recognizing customer and organizational needs - Adaptability: Adjust effectively to changing responsibilities, priorities, procedures, and operational needs - Managing Work: Effectively managing one’s time and resources to ensure that work is completed efficiently - Quality Orientation: Perform assigned duties accurately and consistently while maintaining attention to detail - Motivation Fit: Perform effectively within the responsibilities, expectations, and values of the position and organization We'll put as
  • . Pay: Salary Range: $21.0