Temporary Customer Service/Route Service Representative

About the role

This is not a desk job and not a traditional driving role. As a Customer Service Representative (CSR) at Gateway, you are the primary, face-to-face representative of our company to veterinary clinics and, at times, pet parents. You work independently, manage a demanding route, and handle pets in emotionally sensitive situations with precision, professionalism, and care. This role is physically active, emotionally real, and operationally critical.

Responsibilities

• Building and maintaining trusted clinic relationships
• Ensuring pets are handled and transported with dignity
• Executing pickups and deliveries accurately and on time
• Protecting trust through professionalism and attention to detail
• Supporting veterinary partners by providing professional, compassionate pickup and delivery services on an assigned route
• Serving as the primary point of contact for clinics, building strong, respectful relationships and addressing questions or concerns promptly
• Returning to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations
• Maintaining full responsibility for each pet until properly received and documented
• Completing all route stops accurately and on time; anticipating clinic needs and following all safety and company policies
• Maintaining cleanliness and professionalism of vehicle, equipment, and uniform
• Supporting basic account-related administrative tasks
• Providing clinics with information on available services and commemorative options; distributing approved materials
• Identifying service opportunities and referring potential leads to Business Development

Qualifications

• A high school diploma or GED
• Prior customer service, account management, or route-based experience preferred
• Valid driver’s license with a clean driving record
• Comfortable using mobile technology and CRM systems
• Ability to work early mornings, weekends, or holidays as needed