Temporary Customer Service Professional I

About the role

This is a temporary remote opportunity available to candidates in WA, ID, OR, and UT. This position has the potential to become a Cambia Full-Time position (FTE). This is NOT a commitment or guarantee of full-time employment with Cambia.

Responsibilities

• Act as the bridge between Cambia and those we serve, including members, providers and other health care professionals.
• Connect directly with providers or current and potential subscribers to our Regence, Asuris and Bridgespan health insurance plans.
• Answer incoming calls on recorded lines, providing guidance and resources on benefits, claims and eligibility.
• Advocate for our members, track down answers to tricky questions and ask for support when you’re stuck.
• Tailor your communications to meet each caller's unique needs.
• Stay one step ahead by spotting and addressing potentially difficult issues before they arise.
• Prioritize caller satisfaction while representing Cambia’s mission and values.
• Serve as your callers’ guide and advocate, tackling tricky issues and answering questions about benefits, claims and eligibility.
• Roll up your sleeves and do the necessary research to find answers when you don’t have them.
• Bring a positive and professional approach to providing every caller with accurate, compliant information.
• Seek opportunities to collaborate and improve your skills through feedback and learning.

Requirements

• High school diploma or equivalent.
• 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office or similar industry with extensive customer contact; or equivalent combination of education and experience.
• Proficient PC skills and an ability to navigate multiple applications while on calls.
• Able to apply mathematical concepts and calculations.

Qualifications

• Excellent multitasking skills under pressure.
• Resilience, patience and a positive attitude in the face of challenges.
• Clear, concise and empathetic demeanor while responding to inquiries and requests.
• Proactive problem-solving skills and a knack for asking insightful questions to clarify callers’ needs.
• Sound decision-making and flexibility in a fast-paced environment.
• Willing to learn and adapt to changes in products and regulations and integrate feedback to improve skills and capabilities.
• Equally comfortable collaborating with a team and working independently.
• Ability to handle sensitive and confidential information with discretion.

Skills and Attributes

• Knowledge of medical terminology and coding (preferred).
• Experience with AI tools and technologies to enhance productivity and decision-making in professional settings (preferred).

Benefits

No benefits are provided for this role.

Pay

The starting hourly wage for this job is $19.00 - $22.25/hour depending on candidate's geographic location and experience.

Schedule

The starting hourly wage for this job is $19.00 - $22.25/hour depending on candidate's geographic location and experience. This is a temporary position and, as such, is not eligible for benefits.