Temporary - Computer Support Technician - Coast Center

About the role

This is a temporary, non-continuing position at the Mendocino-Lake Community College District's Coast Center in Fort Bragg. The position is open until filled.

Responsibilities

• Performs computer support activities; analyzes hardware, application software, programming, or systems software issues; coordinates activities of the instructional computer lab; provides support for multi-media equipment, teleconferencing, and smart classrooms.
• Trains users in the use and care of microcomputer equipment, minicomputer peripherals, and associated software.
• Evaluates, tests, and recommends selected hardware and software packages; diagnoses and resolves problems for users of personal computer software and hardware, District network, the Internet, and new computer technology; communicates solutions to end-users.
• Assists with network administration as related to server operating systems, TCP/IP, and internet technology; assists with telephone and telecommunications issues and planning as needed.
• Delivers, tags, and sets up end-user PC and Macintosh desktop hardware, software, and peripherals; diagnoses and resolves end-user network or local printer problems, PC and Macintosh hardware problems, and mainframe, e-mail, Internet, and local-area network access problems.
• Coordinates timely repair of PC and Macintosh computer equipment covered by third-party vendor maintenance agreements; performs minor desktop hardware repair for PC and Macintosh computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
• Helps install local area network cabling systems and equipment such as network interface cards, hubs, and switches; assists with network administration as related to server operating systems, TCP/IP, and internet technology.

Requirements

• Must meet Human Resources guidelines for qualified hiring, including by not limited to a Live Scan background check and completion of TB test.
• Must have experience in Computer Support.

Qualifications

• High School Diploma / GED Equivalent, AA Preferred
• Knowledge of high school diploma/GED equivalent, AA preferred
• Methods and procedures of operating electronic computers and peripheral equipment
• Administration (installation, maintenance, security, operation) of Windows Servers
• TCP/IP LAN/WAN environments and internet technologies and products
• Network strategies and a variety of network operating systems
• Operational and security procedures related to an instructional computer lab
• Teleconferencing and multimedia equipment
• Software licensing issues
• Recordkeeping techniques
• Basic troubleshooting techniques
• Macintosh and PC desktop operating systems
• Variety of software applications and basic hardware for the PC and/or Macintosh
• Principles and theories of network systems and management
• Basic understanding of electrical safety procedures
• Verbal and written communication skills
• Interpersonal skills using tact, patience, and courtesy
• Ability to deliver technical customer support
• Identify, troubleshoot and resolve a wide range of technical computer-related problems
• Identify, evaluate and solve end-user workstation problems
• Support and train end-users in a wide range of software applications as needed
• Read, understand and apply complex technical information including periodicals, journals, governmental regulations, and hardware/software manuals
• Master new computer technology
• Operate computers and peripheral equipment properly, accurately, and efficiently
• Test and upgrade a variety of software and hardware
• Organize, prioritize, and schedule workload
• Work independently with little direction
• Analyze situations accurately and adopt an effective course of action
• Communicate effectively both verbally and in writing
• Meet schedules and timelines
• Provide assistance in operating teleconferencing and multi-media equipment
• Learn department and program objectives and goals
• Establish and maintain cooperative and effective working relationships with others
• Operate computers and peripheral equipment properly and efficiently
• Physical demands including sitting, standing, reaching, bending, walking, and lifting up to 70 lbs

Benefits

The College offers a Bronze level benefit plan at the cost of the employee. Paid Time Off: The successful candidate will earn forty (40) hours of sick leave per fiscal year. Retirement: This position may be eligible for CalPERS Retirement (contingent upon number of hours worked within the fiscal year).

Pay

$28.41 per hour

Schedule

20 hours per week

Contact Information

Please review our District Mission, Goals, and Values at the following website: MLCCD - Mission, Goals and Values.