Temporary - Computer Lab/Help Desk Technician (Pool)

Position Summary

Aid in the daily operations of the User Support Services, assisting students, faculty, and staff with technology-related issues and questions, and supporting computer lab technicians and media services with technology setups.

Essential Job Functions/Typical Job Duties And Responsibilities

• Provide Help Desk phone support to the Nashville State community.
• Answer questions about hardware/software configurations.
• Perform password resets.
• Record work in the Help Desk ticketing system.
• Assist computer lab technician and media services with set up and delivery of technology equipment and services for classrooms, offices, and campus events.

Required Qualifications

• A high school diploma or equivalent.
• Demonstrated experience with maintaining and answering questions about technology equipment.

Preferred Qualifications

• An associate’s degree in technology or related field.
• Knowledge of a variety of computer applications.
• Excellent customer service skills.

Rate of Pay

$20.00 per hour

Work Hours

Up to 28 hours per week. Hours and shifts may vary.

Special Instructions to Applicants

• Unofficial transcripts are acceptable for the application process.
• Official transcripts are required upon hire.
• Applicants may be subject to a background check.

Availability/Closing Date

This posting is not a guarantee of an open position. Applications for temporary pool positions are accepted on a continuous basis and reviewed by the department when openings become available. Postings close annually on October 31st. Interested applicants who wish to maintain an active application within the system must re-apply each year.