Temporary Community Health Representative III - Women's Health & Cedar Peds

About the role

The position involves providing comprehensive services to coordinate daily administration of providers, staff, visitors, and clients/patients within the ICHD/ICHC. Employees will perform a variety of tasks based on their clinic assignment.

Responsibilities

• Answers questions regarding departmental procedures and requirements, program requirements, scheduling information, and other activities.
• Schedules clients for testing, programs, or clinics and manages messages and appointments.
• Assists clients/patients in completing forms and reviews documents, ensuring proper document completion for appropriate billing.
• Processes various applications to verify client information, checking data for accuracy and completeness.
• Contacts clients/patients to verify and update information and appointments.
• Maintains departmental filing/scanning/faxing systems by ensuring proper filing of documents and client/patient records.
• Retrieves materials from system and conducts searches for necessary documentation.
• Utilizes technology for data entry such as service activity data, billing information, supplies used, immunization records, payments, vouchers, client information, changes and deletions of demographic information, and other data.
• Tracks expenditures and payment receipts for services and donations.
• Typifies correspondence, reports, forms, and other documents, using word processing software, following established procedures or specific instructions.
• Proofreads documents for accuracy, and may type documents requiring a knowledge of medical terminology and medical transcription.
• Provides outreach and education to clients/patients and medical staff regarding program guidelines, telehealth platforms, and health department services through mailings, displays, telephone contact, and in person.
• Performs a variety of clerical support tasks such as making copies, opening, sorting, and distributing mail, sending faxes, taking messages, and related tasks.
• Affords assistance with site-specific special assignments or any special reporting as needed, such as immunizations, CAHC, E3, BC3NP, MDSS, school and daycare reporting, dental clinic, medical records, Title X, Ryan White, and refugee services.
• May comply with HEDIS audit information process requests as needed.

Requirements

Education: High school graduation or equivalent. Experience: One year of general clerical experience is required. May require experience and training in various computer software and equipment.

Working Conditions

• Works in office and clinic conditions.
• May work in various off-site locations throughout the county.
• May be exposed to communicable diseases, blood, and other bodily fluids.

Benefits

Ingham County offers a wide range of benefits to support your career. The current group contract can be viewed here.