(Temporary) Child Support Officer II - Savoy

Non-exempt, full-time position with the Office of Attorney General.

About the role

Performs entry-level/routine child support work. Work involves conducting detailed investigations to locate absent parents, establishing paternity, enforcing court orders for child support, and/or responding to customer inquiries. Works under close/moderate supervision, with minimal/limited latitude for the use of initiative and independent judgment.

Responsibilities

• Prepares documents relating to legal and administrative actions to establish or enforce child support orders.
• Negotiates lump sum payments from noncustodial parents who owe past due child/medical support.
• Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s).
• Documents all case actions taken using the appropriate agency tools, including but not limited to Texas Child Support Enforcement System (TXCSES), case/court documents.
• Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository.
• Reviews cases to determine if the cases are eligible for closure.

Requirements

• Experience in interviewing and collections related to child support.
• Graduation from a standard senior high school or equivalent.
• Experience and education may be substituted for one another.

Qualifications

• Knowledge of child support laws, policies, principles, and practices; and of investigative practices and techniques.
• Skill in interviewing and conducting investigations, and in operation of computers and applicable computer software.
• Ability to detect and resolve error conditions, to select and transcribe data, and to communicate effectively.

Physical Requirements / Work Environment

• Ability to sit, stand, bend, and reach.
• Ability to lift, push, pull, up to 25 lbs.

Pay

$19.00 per hour, weekly pay.

Schedule

Monday to Friday, 8:00 AM to 5:00 PM.

Location

6161 Savoy, Ste 320, Houston, TX 77036