Temporary Case Manager

Shift: Full-Time • Pay Rate: $25.50-$38.50/hourly

Schedule

• Monday-Friday; 8AM-4:30PM
• Fully onsite position; candidates must be able to commit to working in person at the designated location for the duration of the assignment
• Temporary assignment: August 10, 2026 through November 20, 2026

About the role

LifeMoves | Redwood Family House (RFH) provides interim supportive housing in Redwood City to 10 families. During their stay, clients participate in holistic services tailored to each household’s unique needs and goals. Clients receive support to build self-sufficiency and return to housing stability, including accommodations, meals, laundry, case management, and therapy. The team supports clients with housing, employment, benefits, physical and behavioral health through case management, workshops, and connection to specialized resources.

The Redwood Family House Residential Service Coordinator plays an important role in keeping the program site safe, welcoming, and running smoothly. Reporting to the Program Director, this position is often the first to respond to client needs, helping with both everyday requests and urgent situations. Additionally, the position supports volunteers, donors, and community visitors, ensuring everyone feels respected and informed.

Responsibilities

• Provide calm, supportive crisis response and connect clients to appropriate resources as needed
• Support daily operations by responding to needs and questions from clients, volunteers, donors, and visitors with radical hospitality, professionalism, and compassion
• Monitor site safety through regular rounds and camera observation to ensure a clean, safe, and welcoming environment
• Report maintenance or pest issues promptly and support pest control efforts by maintaining cleanliness and preparing spaces for treatment as needed
• Manage facility meals, supplies, and donations, ensuring proper inventory and maintaining organized storage
• Support team collaboration by creating reports, updating shift logs, and participating in meetings
• Maintain a high level of ethical conduct regarding confidentiality, boundaries, and professionalism while fostering a supportive environment for all
• Conduct welcomes, move-ins, transitions, and move-outs, ensuring accurate documentation, positive experiences for clients, and completing tasks such as cleaning rooms, bagging belongings, and preparing spaces as needed
• Fully participate in all required trainings, including completing trainings by assigned deadlines and actively engaging during sessions
• Attend continuing education opportunities to grow expertise and uphold agency standards
• Perform other duties as assigned to meet program and organizational needs

Requirements

• High School Diploma or GED required; 2-3 years of consistent equivalent experience in related field may substitute for formal education (e.g., direct involvement in peer advocacy, community outreach, housing services, or roles within the homelessness services field)
• Comfortable using basic technology, including phone and messaging systems, email, Microsoft and Google Suites, and databases to complete administrative tasks
• Willingness and ability to work with people from all backgrounds with care, respect, and empathy
• Understands and is committed to learning and practicing DEIB (Diversity, Equity, Inclusion, and Belonging) and relentless engagement by welcoming everyone with kindness, dignity, and respect
• Manages stress and emotions professionally, remaining calm, professional, and supportive even under pressure; applies de-escalation techniques to support safety and positive outcomes
• Maintains clear, unbiased, and professional documentation and communication
• Demonstrates strong organization, attention to detail, and initiative to ensure smooth operations and positive engagement with clients, colleagues, and partners
• Satisfactory results of a background check
• Proof of clear TB test results (dated within 60 days prior to hire date)

Skills

• Job Knowledge: Understands job duties and performs tasks with accuracy
• Commitment to Growth: Demonstrates a selfless commitment to others on the team, including activity-based dependability and self-improvement activities; actively seeks opportunities to contribute at higher levels
• Performance Improvement: Sets performance goals, establishes the approach, and creates a learning environment
• Time Management and Reliability: Manages workload effectively and meets deadlines
• Proactive Collaboration: Actively seeks opportunities to partner with colleagues across teams and functions; shares knowledge, communicates openly, and anticipates needs to support collective goals

Physical Demands

• Regularly required to talk, hear, and communicate with others in the workplace
• Frequently uses hands or fingers to handle or feel objects, tools, or controls
• Frequently stands, walks, sits, and reaches with hands and arms
• Occasionally lifts and/or moves up to 50 pounds
• Requires close vision, distance vision, and the ability to adjust focus

Benefits

This role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.