Temporary Call Center Pharmacy Technician

PRIMARY DUTIES AND RESPONSIBILITIES

• Utilizes superior customer service skills, responds to all patient and external customer requests via incoming phone call resulting in consistent First Call Resolution according to establish processes and protocols and within established quality metrics.
• Processes all patient and external customer requests through appropriate coordination with on-site staff.
• Serves as a resource to patients and the Mail Order Pharmacy team.
• Follows Standard Processes and Protocols related to mail order functions (med refills, order follow through/tracking, closing open data gaps for successful processing).
• Tracks and follows up on work requested to be performed with supervisory support.
• Participates in process improvement activities.
• Participates in daily huddles and regular team meetings to improve workflows and contribute to improving patient population outcomes.

POSITION QUALIFICATIONS

• HS Diploma or equivalent
• Licensure/certification: Active Pharmacy license for state applying prior to start date
• Experience: Experience working in an administrative and/or customer service-oriented environment required. Experience in a contact center setting and/or in a patient services environment with pharmacy, billing, insurance processing or related tasks.
• Knowledge: Basic knowledge of telephonic skills for collection of data and information sharing. Demonstrates an understanding of and alignment with Martin’s Point Values.
• Skills: Windows Based Computer skills: data entry and word processing ability. Demonstrated telephone etiquette and positive interpersonal skills. Excellent organizational skills. Detailed oriented and excellent follow through skills.
• Abilities: Ability to function independently and professionally. Ability to handle difficult conversations with patients and internal customers. Ability to analyze and problem solve. Ability to work with a variety of customers ranging from patients, internal customers, peers. Must be able to work flexible hours which may include weekends, evenings and holidays.

SKILLS

• Windows Based Computer skills: data entry and word processing ability
• Demonstrated telephone etiquette and positive interpersonal skills
• Excellent organizational skills
• Detailed oriented and excellent follow through skills

BENEFITS

• This position is not eligible for immigration sponsorship.
• We are an equal opportunity/affirmative action employer.
• Martin's Point complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.