TEMPORARY BUSINESS TECHNOLOGY ANALYST #00097912

Hiring Department: Information Technology – Infrastructure. The Information Technology Department supports administrative systems, academic technologies, and research computing. System reliability and campus operations are strengthened through IT initiatives. IT roles involve system support, infrastructure maintenance, and technical collaboration with campus units.

About the role

This six-month temporary position supports the Enterprise Engineering team within Information Technology by helping coordinate operational, project, inventory, procurement, communication, and customer-facing activities associated with the Network Modernization Program. The role is intended to reduce administrative and coordination load on technical staff so engineers and technicians can remain focused on design, implementation, troubleshooting, and service delivery.

Missouri S&T is undertaking a multi-year effort to decommission and upgrade routing, switching, and wireless infrastructure across campus. This position will coordinate lifecycle activities including planning, acquisition, provisioning, deployment, inventory tracking, communication, decommissioning, surplus, and scrap coordination for equipment across approximately 100 campus buildings.

Responsibilities

• Support coordination and tracking activities for the Network Modernization Program, including routing, switching, wireless, and related infrastructure lifecycle work.
• Build and maintain project task lists, schedules, status updates, documentation, and action items to support a six-month temporary engagement with clear deliverables.
• Coordinate across Enterprise Engineering, IT support teams, vendors, facilities partners, and campus departments to support deployment planning and customer communication.
• Assist with inventory tracking, equipment staging, provisioning coordination, asset documentation, decommissioning records, surplus processing, and scrap coordination.
• Support purchasing and vendor coordination by gathering information, tracking quotes and orders, monitoring delivery status, and maintaining related documentation.
• Help triage, organize, and follow up on tickets, requests, customer questions, and modernization-related service needs.
• Prepare routine communications, status summaries, meeting notes, reports, and documentation for team members, stakeholders, and campus customers.
• Identify process gaps, documentation needs, risks, blockers, or handoff issues and escalate them to appropriate technical or leadership staff.
• Provide customer-focused operational support while maintaining accurate records, timely follow-up, and clear communication.
• Perform other temporary project coordination and operational support duties related to Enterprise Engineering priorities as assigned.

Workplace Culture

• Work well in a tightly integrated team environment.
• Provide excellent customer service.
• Communicate effectively through verbal and written mediums.
• Develop and present ideas, solutions, and various reports, both formally and informally.
• Mentor fellow team members.
• Curiosity and tenacity for solving complex problems in disparate systems.
• Detail-oriented mindset.
• Possess good customer service skills, and the ability to work well with a variety of users.
• Desire to solve the problem, and to improve the service offerings.
• Maintain high standards of work deliverables.
• Ability to work and excel in a high-paced, diverse team.
• Ability to learn and understand new technologies quickly.
• Self-motivated and can work effectively without supervision.
• Excellent communication skills with a variety of users and technical experts.
• Positive, helpful and confident attitude.

Requirements

• Bachelor’s Degree or equivalent combination of education and experience.
• Experience coordinating projects, tasks, logistics, inventory, purchasing, customer requests, or operational workflows.

Preferred Qualifications

• Familiarity with IT service delivery.
• Familiarity with project coordination, ITIL practices, ticketing systems, inventory systems, and purchasing workflows.
• Experience supporting infrastructure, networking, endpoint, facilities, or higher education technology projects.

Schedule

9am–5pm, Monday – Friday.

Employment visa sponsorship is not available for this position.

This position is not eligible for University benefits. Individuals in non-benefit-eligible positions may choose to participate in the Tax Deferred Annuity Plan (403b).