Temporary Bilingual Spanish Case Manager Senior

Pay Range: $34.82 - $42.83 Hourly

Department: Department of County Human Services (DCHS)

Job Type: Temporary, no benefits. This position is scheduled as hybrid, 40 hours/week, Monday-Friday, 8:00 AM – 5:00 PM. All employees must reside in Oregon or Washington. This is a temporary position funded for up to 6 months but can end at any time.

About the Position

The Bilingual Spanish Senior Case Manager at Bienestar de la Familia is a highly skilled, trauma-informed professional dedicated to empowering low-income Spanish-speaking families and communities of color. This advanced role bridges comprehensive direct service with program administration, managing complex state and government-funded housing and economic stability programs. By combining deep crisis intervention, person-centered assessments, and holistic resource navigation—including rental assistance, SNAP, healthcare, and employment support—with grant compliance and stakeholder collaboration, this position drives systemic, equitable, and sustainable support for the community.

Ad hoc bilingual pay: This position receives an additional 4% premium on all hours worked due to fluency in the Spanish language. An employee who has never before received bilingual pay at Multnomah County for work done under a Spanish KSA will need to pass an assessment to be considered proficient.

Responsibilities

• Advanced Intake-Assessment, Action Planning & Workload Management
  • Assess individuals' and families' needs across diverse settings, including phone calls, in-person office visits, court appearances, home visits, and virtual platforms.
  • Provide prompt, intensive response to highly vulnerable clients in crisis, working cases efficiently and independently to meet productivity expectations and prevent case backlogs.
  • Work collaboratively with clients to develop, implement, and monitor comprehensive, client-centered, and trauma-informed action plans.
  • Navigate complex resources and directly assist individuals and families in accessing housing/rental assistance, SNAP, WIC, energy, employment, behavioral health counseling, healthcare, and basic needs (clothing, furniture).
• Payment Processing, Record Keeping & Program Administration
  • Obtain and review complex documentation submitted by landlords and clients; perform advanced financial calculations to determine program eligibility.
  • Prepare, review, and submit accurate requests for payment while actively monitoring short-term services and financial supports.
  • Manage the operational budget for specific grant-funded housing and economic programs, tracking fund utilization for state and local stakeholders.
  • Maintain accurate, timely data entry and meticulous electronic client files (e.g., HMIS) in strict compliance with all local, state, and federal grant requirements.
• Stakeholder Collaboration & Community Advocacy
  • Serve as the primary program liaison with external government agencies, housing authorities, landlords, and community partners.
  • Advocate for systemic resources and equitable policies on behalf of clients, ensuring smooth and accessible referral pathways.
  • Represent Bienestar de la Familia in stakeholder meetings, task forces, and community coalitions.
• Skill Development, Professionalism & Mentorship
  • Maintain expert-level knowledge of all policies, procedures, and state eligibility guidelines for programs administered at Bienestar.
  • Act as a subject matter expert and peer mentor for Case Manager 1 and 2 staff, guiding them through complex casework, financial calculations, and best practices in trauma-informed de-escalation.
  • Observe strict client confidentiality in adherence to program, agency, and HIPAA regulations.
  • Promote a culture of respect, inclusiveness, and ethical practice while actively collaborating across various teams, units, and special projects.

Requirements

• Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values.
• Equivalent to an associate degree AND three (3) to six (6) years of experience that demonstrates the ability to perform the duties of the position.
• Must have a valid driver license by time of hire.
• Must pass a criminal background check (this step occurs after a job offer).
• The ability to read, write, and speak the Spanish language is required.

Transferable skills: Your transferable skills are any skills gained through education, work experience (including the military), or life experiences relevant to this position. Be sure to describe these skills on your application and explain how they apply.