Temporary Admissions Counselor

About the role

The Worldwide Campus admissions office handles approximately 17,000 applications annually and more than 30,000 supporting documents annually for 110+ Worldwide and Online campus locations. The admissions counselor is the first point of contact for all applicants and plays a vital role in the overall success and continuing growth of Worldwide.

Responsibilities

• Updating and coding application data in the student information system, imaging and CRM system, to include external education, military status, to do list items, sending update emails, forwarding files for an admission decision, and more
• Verifying degree programs, minors, and specializations selected are available at chosen location
• Utilizing various admissions systems to properly identify an applicant’s status and action needed when processing documentation, to include transcripts, military documentation, advanced standing credit, licenses, etc...
• Confirming accreditation of other institutions and calculation of CGPAs
• Ensuring all information on application is accurate, and that all systems are updated and coded properly
• Managing the timely and effective follow through on processing of applications via various admissions systems
• Applicant Outreach, Updates & Decision Making
• Following up on incomplete applicant files monthly, and as needed, to move applicants from applied to admitted
• Assisting counselors with applicant task outreach
• Responding to campus cases and inquiries to resolve applicant issues
• Working with admissions student assistants to complete files
• Applicant Support
• Providing support to counselors as they assist with and communicate with campuses to ensure consistent messaging to applicants
• Working in coordination with other Worldwide and University departments to include, but not limited to the Office of the Registrar, Financial Aid, Veterans Affairs, Student Affairs, Career Services, Online Campus Staff, Campus staff, and residential admissions office counterparts, to ensure applicant needs are met
• Attending monthly admissions training sessions, and other Worldwide townhall meetings, faculty/degree program trainings, as needed
• Completing special projects as assigned

Qualifications

• Bachelor’s degree. Area of study: Education, Business, or other related field.
• 1-3 years of work related experience
• Excellent verbal and written communication skills with the ability to effectively communicate with varied constituencies
• Ability to exercise good judgment
• Possess a level of comfort with complexity and ambiguity
• Willingness to learn
• Provide excellent customer service to students, co-workers, staff, faculty and others
• Ability to contribute to a team environment
• Develop cooperative working relationships
• Resourcefulness
• Initiative and flexibility
• Sense of humor
• Excellent organizational skills
• Ability to prioritize
• Ability to learn and practice new technologies
• Ability to problem solve
• Maintain a positive and professional demeanor
• Possess analytical skills