Template Design Specialist - Access Center - Full Time 8 Hour Days (Non-Exempt) (Union)

About the role

The Template Design Specialist is responsible for creating, coordinating, and maintaining provider master schedule templates, daily schedules, and visit types for the Patient Access Center Logistics Team at USC hospitals and clinical practices.

Responsibilities

• Demonstrates competency in the quality of work and knowledge of a Template Design Specialist
• Strives for a high level of customer service
• Maintains warm, courteous, and professional behavior in accordance with USC/Keck customer service standards while interacting with contacts, both internal and external
• Maintains consistent accuracy in all tasks associated with job role and responsibilities daily
• Exhibits collegial and professional demeanor in all interactions
• Contributes effectively as a productive team member to the Patient Access Center and USC/Keck
• Follows USC/Keck Communications standard and policy
• Expected to work from home as organizationally deployed
• Utilizes organizational practice management applications to build and maintain master scheduling templates for new and existing providers following the USC/Keck scheduling template policy and guidelines
• Makes changes and edits in scheduling templates in order to optimize patient access and provider productivity
• Collaborates with department/clinic managers and providers as well as Access Center managers to identify and design an optimal schedule for providers
• Ensures adherence to the organizational template guidelines
• Ensures all block and assigned time in schedules is utilized efficiently and according to USC/Keck scheduling template guidelines
• Documents and maintains all files/records used to prepare master scheduling templates; updates as needed
• Following USC/Keck Bump Policy and procedure, creates the Bump list(s) and provides coverage of Patient scheduling/rescheduling as needed
• Communicates scheduling constraints, conflicts, and other scheduling issues to Access Center management and internal clients
• Other duties as assigned

Requirements

• High school or equivalent
• Minimum two (2) years’ experience in a hospital or healthcare environment
• Thorough knowledge of the IDX/GECB and/or Cerner Scheduling systems, including scheduling visit types and dictionaries as they relate to the master schedule, daily schedule, and templates
• Ability to work independently and as part of a team in an integrated environment
• Effective written and verbal communication skills
• Proven experience with Personal Computers (PC) and Microsoft software

Qualifications

• Associate's degree in healthcare, business, or operations field strongly preferred
• Fire Life Safety Training (LA City) required if not held upon hire

Benefits

Not specified

Pay

$23.00 – $39.10 per hour

Schedule

Not specified