Operator - Telecom - Access Center - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Essential Duties

• Assist in the process of directing incoming and outgoing calls.
• Assist in proper processing of all code emergencies upon request via alarm panel or person to person.
• Assist in proper processing of all messages taken that are stored within the SDC IntelliDesk Call Processing System, at USC/Norris and USC/ University Hospitals to insure doctor / patient confidentiality.
• Absorb and maintain schedules housed within the Telecommunications department to keep them up to date and readily accessible when needed.
• Absorb and maintain doctor and staff contact information and make sure it is kept up to date and kept within the confines of the department.
• Maintain warm, courteous and professional behavior while conducting call processing procedures.
• Maintain consistent accuracy in message taking and the relaying of given information.
• Maintain a cooperative demeanor with irate callers and maintain the utmost of professionalism.
• Assist with staff and patient call processing concerns with the utmost of professionalism.
• Demonstrate compliance to JCAHO requirements that are enforced by Telecommunications management.
• Monitor 23 alarm panels (USC/ University Hospital) and 6 alarm panels and (USC/Norris Cancer Hospital).
• Compile call log information, pulling necessary data from SDC/ IntelliDesk at USC/Norris and USC/University Hospitals upon request.
• Assist with processing of conference calls for medical and hospital support staff.
• Effective prioritization of tasks, allocation of time and ability to adapt in a changing technological environment.
• Ensure all request for overhead paging are announced with clear and concise professionalism.
• Ensure current information is available on all medical staff and their coverage for the time they are away.
• Respectful and courteous at all times with professionalism in accordance to employee conduct policy.
• Basic typing and computer experience especially Microsoft Word.
• Works a consistent 40 hour week as a full-time employee on a set shift.
• Can work independently as well as part of a team.
• Always willing to take on new challenges and projects.
• Performs other duties as assigned.

Required Qualifications

• High school or equivalent.
• Proficient verbal and written communication skills.
• Capable of communicating with all levels of employee-administrative to staff.
• Proficient in Microsoft Software (Word and Excel).
• Experience in health care industry (preferred).
• Fire Life Safety Training (LA City) - required within LA City only.

Required Licenses/Certifications

• Fire Life Safety Training (LA City) - required within LA City only.

Preferred Qualifications

• Experience in health care industry.

Pay

The hourly rate range for this position is $22.00 - $34.18.