Temp, Tracking Specialist - Sample Tracking Solutions

Responsibilities

• Ensures that sample tracking data is entered correctly, and on time, into the appropriate sample tracking technology platform.
• Works with courier to troubleshoot shipping issues.
• Manages clinical trial event schedules to ensure patient compliance with visit schedules and escalates as necessary.
• Manages queries related to demographics and/or sample tracking discrepancies.
• Performs updates to sample data, and performs data QC, as needed.
• Works with Biospecimen Operations departments to resolve sample discrepancies.
• Maintains site compliance with use of sample tracking technologies and escalates as needed.
• Captures sample shipments with the clinical trial site and/or client, as needed.
• Assists in providing sample tracking metrics, as requested.
• Performs QC of protocol related documents before they are released to the client, as requested.
• Provides study updates to designated personnel as requested (queries, site issues, sample issues, tracking issues, digital pen installations, shipment tracking information, etc.).
• Interfaces with investigator sites, project management, reference laboratories, customer service, shipping, and data management personnel regarding sample tracking operations.
• Serves as reference point for clinical investigators; exhibiting a thorough understanding of tracking technologies.
• Performs other related duties and tasks as necessary or as assigned.

Qualifications

• High School Diploma (or GED) required.
• Bachelor’s degree, or Associate’s degree with +2 years clinical or laboratory experience, and/or equivalent combination of education and experience is preferred.
• Excellent organization and interpersonal skills.
• The ability to navigate software and databases is a must.
• Experience in customer service and Microsoft Office applications, specifically Excel, is preferred.
• Very high attention to detail and excellent multi-tasking skills are required for success in this position.