Temp Medical Assistant (Patient Care Specialist II)

About the role

A Patient Care Specialist 2 (PCS2) contributes to AHF by embodying our commitment to excellence in patient care and operational efficiency. Through cross-functionality, PCS2s play a pivotal role in ensuring that our healthcare center operates seamlessly and that our patients receive the best client experience and the highest standard of care. A PCS2 enhances the reputation of AHF by embodying our commitment to excellence in patient care, patient retention, operational efficiency, and adaptability.

Responsibilities

• Embodying our commitment to excellence in patient care and operational efficiency
• Ensuring the healthcare center operates seamlessly and patients receive the best client experience and highest standard of care
• Enhancing AHF’s reputation through excellence in patient care, patient retention, operational efficiency, and adaptability
• Demonstrating a versatile skill set and dedication to seamlessly transitioning between clinical, administrative, and front office roles
• Contributing to a positive patient experience, fostering trust and loyalty
• Acting as a passionate advocate for AHF’s top initiatives
• Ensuring AHF Core Values and Mission stay top of mind in all activities
• Remaining nimble and able to adapt in a dynamic environment to assist in providing the best experience for clients and a positive workplace for employees
• Working as part of a close‑knit team to go above and beyond to meet patient needs and enhance AHF’s reputation
• Seamlessly transitioning between performing medical assistant clinical functions (including phlebotomy) and administrative duties (front office, processing patient referrals, identifying and verifying insurance coverage)
• Actively participating in cross‑functional rotations and promoting adaptability to be developed across multiple healthcare center functions
• Collaborating with other AHF employees and departments to reinforce AHF’s reputation as a trusted provider of compassionate, high‑quality care and to uphold the organization’s mission and values

Qualifications

• MA Diploma is required
• National Certification is preferred

Skills

• Versatile skill set with ability to transition between clinical, administrative, and front office roles
• Dedication to patient advocacy and promoting positive patient experiences
• Commitment to upholding AHF Core Values and Mission
• Adaptability and nimbleness in a dynamic environment
• Strong collaboration and teamwork across departments
• Proficiency in medical assistant clinical functions such as phlebotomy
• Competence in administrative duties including front office operations, processing patient referrals, and insurance verification
• Experience with cross‑functional rotations and promoting adaptability