TEMP Clinical Scheduling Coordinator

About the role

The Clinical Scheduling Coordinator at Audibel is responsible for providing exceptional customer service through patient scheduling and addressing customer concerns. This role requires a strong focus on personalizing the patient journey and maintaining a high level of professionalism.

Responsibilities

• Answer inbound calls and assist patients with specific inquiries
• Create and manage patient schedules for hearing care appointments
• Communicate the benefits of seeking provider care in the clinic
• Practice active listening to better serve patients
• Stay updated on relevant aspects of the hearing profession and gather patient information for marketing purposes
• Manage difficult patient situations with sound judgment and prompt response
• Update patient management software database with call notes, changes, and patient status
• Ensure efficient use of wrap-up time after each patient call

Requirements

• A high school degree or equivalent work experience
• Previous call center experience preferred
• Office/administrative experience preferred
• Good computer skills and knowledge of Microsoft Office, including Outlook and Excel
• Familiarity with search tools, browsers, and email features
• Microsoft Dynamics CRM proficiency
• Ability to organize and multitask between patients, phone, and computer
• Good problem-solving, analytical, communication, organization, and interpersonal skills
• A friendly, upbeat, and positive attitude
• The ability to work as part of a team
• Demonstrated ability to follow instructions
• Excellent phone manner and professionalism
• Excellent written and verbal communication skills
• A high level of motivation

Qualifications

• High school diploma or equivalent
• Previous call center experience
• Office/administrative experience
• Proficiency in Microsoft Office (Outlook, Excel)
• Familiarity with search tools, browsers, and email features
• Experience with Microsoft Dynamics CRM
• Ability to organize and multitask effectively
• Strong problem-solving, analytical, communication, organization, and interpersonal skills
• A friendly, upbeat, and positive attitude
• Team player with a willingness to learn and improve
• High level of motivation

Skills

• Good computer skills
• Knowledge of Microsoft Office
• Adaptability and multitasking
• Problem-solving and analytical skills
• Communication and interpersonal skills
• Positive attitude and teamwork

Benefits

At Audibel, you will be part of a team that values professional growth and knowledge sharing. We are dedicated to providing our patients with the most innovative technology and effective hearing devices, serving them with passion, purpose, and excellence.

Pay

Details about pay are not specified in this job posting.

Schedule

Details about the schedule are not specified in this job posting.