Temp Administrative Coordinator

The Role

The Administrative Coordinator provides administrative and operational support for the Community Supports division. This role supports timekeeping, payroll and billing processes, customer inquiries, and long-term care insurance and funded partner requirements while helping ensure accurate, timely, and compliant service delivery.

• Process high-volume electronic timekeeping records and support weekly payroll and billing deadlines.
• Track and resolve timekeeping issues, including corrections, stop payments, short pay, time-off requests, direct deposit enrollment, and wage and hour compliance.
• Respond to customer inquiries across phone, chat, text, and email, providing timely resolution for payroll, billing, authorization, and service-related requests.
• Partner with Operations teams to resolve billing and payroll errors, complete audits, and address customer needs.
• Run recurring reports and audit member utilization, authorizations, and health plan verification information.
• Maintain confidentiality and ensure appropriate handling of protected health information in accordance with HIPAA and company policies.

Qualifications

• A high school diploma or GED required; bachelor’s degree preferred.
• Experience managing a high volume of customer calls preferred.
• Proficiency with Microsoft Office, including Access, Word, Excel, and Outlook.
• Experience with Salesforce or other customer relationship management systems.
• Ability to work independently, manage deadlines, and maintain accuracy in a fast-paced environment.
• Bilingual Spanish preferred.
• Reliable internet service required.