TEM Onboarding Project Manager II
Job Responsibilities
Lead 4–6 concurrent TEM onboarding projects of varying size and complexity.
Develop and manage detailed project plans, timelines, and milestones in Smartsheet.
Cook up activities across consultants, LOA analysts, platform teams, vendors, and clients.
Run client and internal status meetings with clear agendas and outcomes.
Track and drive resolution of action items, risks, and dependencies.
Proactively identify potential blockers and recommend mitigation strategies.
Maintain accurate project documentation and executive-ready status reporting.
Contribute to onboarding process improvements, templates, and best practices.
Manage medium to large projects, including global deployments.
Balance execution with light to medium process optimization responsibilities.
Perform other tasks as assigned.
Qualifications & Proficiencies
- Skills: Microsoft Office Excel, Word, PowerPoint, Teams, Smartsheets
- Organizational and time management skills
- Good organizational and planning/priority setting skills
- Excellent verbal, written communication skills
- Exceptional problem-solving skills
Education and Experience
- Proven TEM onboarding and implementation experience (required)
- Minimum of 5 years of experience with TEM
- Strong client-facing communication skills
- Ability to manage ambiguity and multiple workstreams simultaneously
- Advanced proficiency in Excel; PowerPoint and Smartsheet experience preferred
- Knowledge of Telecom Expense Management (TEM) software is a plus
Competencies
- Organizational skills and planning/priority setting
- Proven ability to collaborate with multiple stakeholders in resolving issues
- Quality decision making
- Able to identify items that require escalation
- Excellent verbal, written communication skills
- Action oriented, results driven, and ensures accountability
- Client Focused
Benefits
- Company subsidized Medical, Dental, and Vision Care benefits
- HSA Plan
- Short-term and Long-term Disability
- Company-paid AD&D and Life Insurance
- Competitive Pay
- 401k plan
- Unlimited PTO
- Flexible and innovative work environment
Pay Range
$80,000 - $90,000 per year