Teller - Upland

Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of California. As one of the nation’s premier relationship-based business banks, we provide banking and treasury management services to small, middle market, and venture-backed businesses. The bank offers a broad range of loan and deposit products and services through a network of full-service branches, regional offices, digital platforms, and nationwide capabilities. We also provide full-service payment processing solutions and serve the Community Association Management industry nationwide through our technology-forward platform, SmartStreet™. Banc of California is committed to supporting local communities through the Banc of California Charitable Foundation and partnerships that promote financial literacy, job training, small business support, and affordable housing.

About the role

The Teller is responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions. This role provides exceptional customer service, maintains knowledge of products and fees, and stays current on bank offerings to deepen customer relationships. All duties are performed in accordance with the Company’s policies and procedures and all applicable U.S. state and federal laws and regulations.

Responsibilities

• Accurately and efficiently process transactions (deposits, withdrawals, check cashing, ATM, night drop).
• Answer questions and resolve customer concerns regarding services provided by the Bank.
• Assist with vault and ATM balancing.
• Input hold/stop payments.
• Assist in monthly certifications.
• Conduct account research.
• Contribute to the overall success of the branch’s audit results.
• Order supplies and process mail.
• Assist with processing and scanning of daily Teller work.
• Demonstrate knowledge of wire procedures and assist with wires to meet branch needs.
• Review and verify daily reports assigned by Branch Management.
• Adhere to Bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and Bank assets.
• Participate and contribute to the branch’s overall goals.
• Follow all established policies and procedures.
• Perform other duties and projects as assigned.

Requirements

• One year of cash handling experience in any industry is required.
• High School Diploma or equivalent is required.
• Basic understanding of cash handling and basic knowledge of 10-key (or ability to learn) is required.
• Ability to learn key branch systems; basic end-user knowledge of Word and Excel is required.
• Detailed and accurate; ability to mitigate risks and exercise critical thinking is required.
• Ability to answer basic questions about products and service client needs is required.
• Responsive; establishes and maintains relationships internally and externally by understanding needs and appropriately escalating when needed is required.
• Engages others in a friendly and reliable manner; ability to write key information via email and communicate basic information via phone is required.
• Maintains awareness of upcoming products with the ability to answer questions and act with minimal required information is required.
• Takes appropriate direction, with the ability to escalate appropriately and follow up across multiple concurrent tasks is required.
• Accountable for handling an appropriate level of risk and making decisions suitable to the role is required.

Benefits

• Financial Security: Eligible to participate in the company’s 401k plan with a company match and immediate vesting.
• Health & Well-Being: Comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).
• Building & Supporting Your Family: Adoption, surrogacy, and fertility assistance, as well as paid parental leave and family support solutions including care options.
• Paid Time Away: Paid vacation days, holidays, and volunteer time off.
• Career Growth Opportunities: Tuition reimbursement, an annual mentorship program, leadership development resources, and access to LinkedIn Learning.

Pay

The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, and abilities of the applicant in alignment with market data and other factors.