Teller
About the role
As the first point of contact for most clients, Tellers play a key role in delivering on the bank's Breakthrough Client Service Standards. With guidance from the Branch Manager and Assistant Branch Manager, the Teller's primary responsibility is to ensure banking transactions are performed accurately, ethically, and in compliance with Columbia Bank procedures and banking regulations.
- Perform teller transactions and cash handling functions for clients with accuracy and confidentiality, including deposits, withdrawals, cash advances, payments, transfers, check cashing, balancing cash drawer, etc.
- Accurately perform and support daily tasks that maintain the integrity of the branch, such as appropriate use of double custody in balancing the ATM, processing night drop deposits, balancing negotiable instruments, processing returned mail, balancing credit card machine, updating lobby rate sheets and brochures, etc.
- Mitigate risk by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds.
- Interact with external and internal clients, anticipate needs, and consistently provide proactive solutions and problem resolutions in alignment with the bank’s Breakthrough Client Service Standards.
- Continuously deepen knowledge of Columbia Bank's product and service offerings and stay current on changes.
- Discuss and uncover customer’s financial needs to identify and offer appropriate products and services.
- Support referral goals for branch by focusing on identifying and referring basic bank products to the appropriate business partner.
Requirements
- High School Diploma or GED, required.
- 1 year of previous banking or customer service experience, preferred.
- Bilingual preferred.
- Ability to learn and comply with all Bank policies, procedures, and systems.
- Demonstrates exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions.
- Consistently demonstrates ability and willingness to build relationships with clients and other bank associates.
Benefits
We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.
- Comprehensive healthcare coverage (medical, dental, and vision plans).
- 401(k)-retirement savings plan with employer match for qualifying associate contributions.
- Employee assistance program.
- Life insurance and disability insurance.
- Tuition assistance.
- Mental health resources.
- Identity theft protection and legal support.
- Auto and home insurance, pet insurance, and access to an online discount marketplace.
- Paid vacation, sick days, volunteer days, and holidays.
- Competitive Incentive Plan: Earn rewards that match your efforts.
- Professional Development: Grow your skills with our tailored premier banker programs.
- Career Growth: Clear paths to achieve your professional goals.
Pay
The pay range for this role is $18.00 to $20.00 per hour. The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.
Schedule
Ability to work fully onsite at posted location(s): 211 Torbett Street Richland WA 99354. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.