Teller - Trenton

Essential Duties and Responsibilities

• Prepare for various customer interactions
• Build rapport
• Utilize and document open and closed-ended questions to understand current and future financial goals of customers
• MATCH customer needs to Seacoast Bank products and services
• Explain Seacoast Bank products and services to customers
• Create and enhance relationships based on customer needs
• Create and ask for referrals from new and existing customers
• Listen actively and speak clearly and persuasively in positive or negative situations
• Respond promptly to customer needs and requests for service
• Seek out appropriate people in more complex financial matters
• Balance business needs with customer requests while managing potential risk to bank
• Adopt new technology and stay updated on industry changes to foster idea generation and innovation
• Participate in community, charitable, or civic events
• Show strong work ethics and teamwork, collaborating with other associates within the branch and across the organization
• Develop an introductory understanding of consumer deposit and lending products and processes
• Develop proficiencies in outbound calling process
• Develop skills to identify referral opportunities with internal business partners
• Attend presentations regarding banking products/services through networking events
• Develop a strong understanding of Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes
• Process checks, cash, and the sale of negotiable instrument transactions
• Audit procedures, operational procedures, dual control, security, Business Continuity, and all other regulated banking requirements to protect associates, clients, and bank assets
• Remediate audit / scorecard / QC deficiencies
• Help resolve customer concerns in a timely, professional, and positive manner, escalating issues to the next level of authority as needed
• Balance cash drawer daily and monitor own work for accuracy
• Follow instructions and respond to management direction to help resolve more difficult customer objections
• Solve problems in a timely and positive manner to retain the customer relationship
• Adhere to Seacoast Bank’s Code of Conduct
• Follow all safety and security procedures
• May be assigned vault responsibilities

Education and/or Experience

• High School diploma or equivalent required
• Minimum of 6 months cash handling experience required
• Minimum of 6 months previous experience in retail sales and/or financial services experience preferred
• Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours
• Demonstrate excellent communication (written and verbal) and interpersonal skills
• Able to work independently and exercise a high degree of initiative
• PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software