Teller Supervisor

About the role

Model a high energetic, world-class service and sales culture that continually strives to improve the way we serve our members.

Responsibilities

• Responsible for the supervision, training and coordination of job duties of tellers and Head tellers.
• Assist the Head tellers with questions they have on teller duties or balancing of checks.
• Hold meetings to train the Head tellers of common errors or any changes that occur.
• Accountable for all cash on premises.
• Perform accurate financial transactions for members.
• Offer credit union products and services that fit individual member needs.
• Provide administrative support as needed under the supervision of the Branch Manager or Operations Manager.
• Uphold a strong sales culture within the credit union.
• Live the First Community Credit Union Mission, Vision and Values within the organization and our communities.
• Assist in branch services and operations to serve our members. This includes serving as a backup for the Receptionist.
• Open and close the branch office.
• Train and supervise the duties and activities of the teller staff as they pertain to credit union policies and procedures.
• Perform the duties of a teller as needed.
• Responsible for the daily balancing and record keeping of each teller within the branch.
• Prepare the weekly work schedule for the teller staff.
• Balance and maintain vault cash.
• Provide Accounting with the weekly cash order amount.
• Assist with the supervision and discipline of the teller staff.
• Supervise the filing and retrieval of deposit items.
• Supervise the imaging, filing and retrieval of other credit union records.