Teller Supervisor

About the role

As a Teller Supervisor, you play a vital role in our customer’s experience by providing the highest level of customer service while efficiently and accurately matching services to new and existing customers and identifying financial needs. A successful Teller Supervisor will have a friendly personality and be able to direct and coordinate the teller operational functions of the branch.

Responsibilities

• Review, examine, and evaluate teller work for accuracy and completeness and lead in resolving cash balancing discrepancies.
• Plan, direct, or coordinate the activities of tellers, including providing feedback and guidance regarding laws, policies, and procedures both internally and externally.
• Oversee the flow of cash for the branch and the vault teller and ATM responsibilities.
• Approve and review large items.
• Ensure that security testing is completed.
• Ensure that weekly teller work schedules are valid and completed.
• Develop and train new and existing staff members to ensure the long-term success of others and the bank.
• Recruit staff as required.
• Approve the daily branch NSFs, process proof clearing, and collection items.
• Network within communities to find and attract new business.
• Manage the weekly branch overdraft report by initiating customer contact according to the overdraft guidelines and collection policy.
• Contribute to meeting both department and branch profitability annual goals.
• Perform teller duties as required.

Requirements

• Outgoing personality and excellent customer service skills.
• Demonstrated ability to generate referrals.
• Demonstrated leadership skills.
• Effective written and verbal communication skills as well as superior interpersonal skills to support customer complaint resolution, coordinate numerous assignments at once, and show strong time management skills.
• Must be very flexible and willing to work an irregular schedule as needed.
• Maintain a high level of discretion and confidentiality.
• Complies with all regulatory requirements.
• 1 year of teller experience required.

Physical Requirements

• Long periods of standing or sitting, typing, and repetitive motion.
• Ability to lift and carry 50 lbs such as cash drawers and coin bags/boxes.