Teller Specialist I Brockton Belmont Branch

About the role

Rockland Trust is a full-service commercial bank and financial services company dedicated to helping customers achieve their financial goals. Founded in 1907, we serve individuals, families, and businesses in New England with a focus on personal relationships, local decision-making, and community impact. We combine the resources of a growing financial institution with the personalized service of a community bank, guided by our philosophy "Where Each Relationship Matters®."

Responsibilities

• Work in conjunction with the Branch Manager/Designee to oversee the day-to-day operation of the teller line, ensuring compliance and procedural requirements are met.
• Provide leadership, conflict resolution, and process improvements to the teller line.
• Engage and develop the entire teller team in sales activities by leading and coaching team members on how to identify sales opportunities and refer customers to appropriate platforms.
• Create and foster a cohesive team by promoting a positive work environment and maintaining a good working relationship with all bank personnel.
• Develop and utilize the skills and knowledge necessary for effective supervision of colleagues.
• Process all transactions, including deposits, withdrawals, transfers, cash checking, etc., in an accurate, efficient, and professional manner.
• Manage large amounts of branch cash, oversee vault management, and balance daily limits.
• Oversee teller outbound calling activities and make service calls as requested to assist in the onboarding of new customers.
• Utilize systems and reports to profile customers and provide leads to platform staff for additional products and services.
• Actively seek knowledge and understanding of products and services to assess and meet customer needs and to act as a resource to tellers.
• Act as a leader in demonstrating self-service channels to customers, including ATM, Online Banking, and Mobile Banking.
• Conduct monthly reports (Quality Assurance, Cash Audit, Teller Error, etc.) to ensure that branch operations are sound.
• Understand and adhere to all security, compliance, and retail banking policies and procedures; ensure tellers adhere to the policies and procedures within established guidelines and authority.
• Assume responsibility for additional reporting duties and responsibilities as required.
• Takes initiative in providing support for other departments in the bank and answers interoffice inquiries in an efficient and courteous manner.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Sales-oriented personality, with a positive approach to interactions with customers and team members.
• Excellent organization, interpersonal, and communication skills.
• Ability to balance multiple priorities and work in a team environment.
• Ability to display and maintain a professional appearance.
• Ability to work within normal office requirements, with long periods of standing and continuous customer support.
• Ability to lift and carry up to 50 pounds.
• Willingness and ability to work within a flexible work week, which may include weekends, as customer needs dictate.
• Ability to successfully complete all required onboarding, job-specific, compliance, regulatory, operational, and continuing education training programs within established timeframes.

Qualifications

Two to four years of teller experience preferred.

Skills

Preferred skills include:

• Knowledge of banking and financial services.
• Ability to handle high-volume transactions efficiently.
• Effective problem-solving and decision-making skills.
• Strong customer service orientation.
• Ability to work independently and as part of a team.

Benefits

Rockland Trust offers a comprehensive suite of benefits designed to support your health, financial security, and overall well-being. Benefits include:

• Competitive compensation with performance-based incentive awards.
• Health and dental insurance.
• A 401(k) and DC retirement plan.
• LTD and life insurance.
• Paid vacation.
• Day care reimbursement.
• Tuition assistance for undergraduate and graduate programs.
• An award-winning wellness program.
• And much more!

Pay

The salary range posted reflects the company's good-faith estimate of the range for this position at the time of posting. Actual compensation may vary. In addition to base salary, certain positions may be eligible for additional compensation, including commissions, incentive awards, or stipends.

Accessibility & Accommodations

We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of their roles. If you require an accommodation due to a disability, please contact us at [email protected] or call [phone number].