Teller - Brockport Branch

About the Role

This position is responsible for effectively and efficiently processing customer transactions in a branch environment, referring customers to appropriate financial solutions, and building long-term mutually beneficial relationships to support business results. The role also involves engaging in key building blocks to ESL’s success, including compliance, member focus, and internal customer satisfaction.

Responsibilities

• Process customer transactions effectively, efficiently, and accurately.
• Meet transactions per FTE target and balance accuracy standards.
• Participate in achieving team lead objectives.
• Contribute to unit’s customer and employee satisfaction targets through loyalty and employee pulse survey scores.
• Ensure compliance with audit/operational controls.
• Adhere to member focus processes and expectations.
• Participate in coaching processes to improve proficiency in member-focused behaviors.
• Attend sales meetings and participate in sales activities to increase sales success.
• Foster and meet internal customer satisfaction performance targets.

Qualifications

• High School diploma or equivalent required.
• 6-12 months of teller experience preferred.
• Proficient in PC applications.
• Good verbal and written communication skills.
• People and team-oriented.
• Prior sales experience preferred.
• Maintains a high degree of flexibility to support branch needs.
• Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help the community thrive and prosper.

Schedule

40 hours per week, Monday - Saturday with a day off during the week for working Saturday. Branch hours are:

• Monday, Thursday & Friday: 9:00 a.m. – 5:00 p.m.
• Tuesday & Wednesday: 9:00 a.m. – 4:00 p.m.
• Saturday: 9:00 a.m. – 1:00 p.m.

Must be flexible to meet current and future business needs.

Pay

$19.66 per hour. In addition to competitive pay, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.

Benefits

ESL offers a competitive benefits package focused on providing a work-life balance, including:

• Wellness program
• Family assistance plan
• 401k with match
• Paid volunteer time
• Learning & Development training

Commitment to Diversity

We are committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, recognized by the Great Place to Work Institute since 2010.