Teller/Relationship Banker - Float

About the role

The Teller/Relationship Banker Float will support the credit union's needs by processing transactions, educating members on financial products, and maintaining relationships with members.

Responsibilities

• Processes transactions such as deposits, withdrawals, checks, transfers, and loan payments.
• Updates account information and documents member interviews promptly, efficiently, and accurately.
• Identifies opportunities to deepen member relationships by recommending products and services.
• Educates members on the benefits of products and services.
• Refers members to other credit union representatives as appropriate.
• Collaborates with internal departments to resolve member concerns.
• Performs department-related support duties, including scanning, faxing, and working daily reports.
• Complies with company policies and procedures, applicable laws, and regulations.

Requirements

• Up to six months of similar or related experience, including time spent in similar or preparatory positions.
• A high school degree or GED.
• Strong customer service skills, including the ability to handle difficult member interactions.
• Demonstrated strong communication skills, both oral and written.
• Familiarity with Microsoft products, including Word and Outlook.
• Ability to be bonded.
• Basic mathematical skills and proficiency in using calculators.
• Ability to multitask and assist members with inquiries.
• Possession of a Notary designation.

Qualifications

• Must be capable of dealing calmly and professionally with diverse personalities and maintain high levels of customer service and discretion.
• Must possess a high level of trust, credibility, and diplomacy.
• Must be able to work effectively under pressure and manage multiple tasks simultaneously.

Skills

• Customer service skills
• Microsoft Suite proficiency
• Mathematical skills
• Notary designation

Benefits

• Competitive base compensation
• Paid time off
• Wellness and volunteer time
• Health insurance coverage
• Employer-paid life insurance and short- and long-term disability coverage
• Flexible spending accounts (FSA)
• Tuition reimbursement and student loan repayment support
• Retirement benefits
• Employee assistance program (EAP)

Pay

Competitive base compensation with eligibility for performance-based incentives.

Schedule

This position will travel to Michigan branches for coverage/support as needed.