Teller- Oswego

At every stage of life, Empower Federal Credit Union positively impacts members by providing affordable financial services. Our core values are Fairness, Integrity & Honesty, and our strategic pillars focus on a World-Class Employee Experience, Best-In-Class Member Experience, Growth for Impact, and Shared Value in the Community.

About the role

As a Teller, you will be the frontline representative of the Credit Union, ensuring members receive accurate and friendly service for their financial transactions and banking needs. In this role, you will build strong member relationships, promote relevant products and services, and collaborate effectively with the team to help achieve the Credit Union’s goals. By maintaining careful attention to detail and adhering to all compliance standards, you will contribute to the Credit Union’s overall success and uphold its trusted reputation.

Responsibilities

• 25% Member Transaction Processing: Welcome members and process financial transactions, including deposits, withdrawals, transfers, and loan payments as requested by the member. Ensure accuracy in all transactions and maintain proper cash and teller drawer management.
• 25% Product & Service Engagement: Engage members to identify opportunities and educate them about Credit Union products and services. Cross-sell products such as deposit accounts, loan products, and services from corporate partners to build stronger member relationships.
• 20% Leadership & Team Collaboration: Exhibit leadership by setting a positive example for team members. Foster an inclusive work culture that promotes teamwork and collaboration. Encourage mutual support and assistance to ensure the success of the branch.
• 20% Accuracy & Compliance: Maintain accuracy with member transactions and cash handling, meeting required balancing and audit standards. Adhere to all policies and procedures related to dual control, cash management, and the Code of Conduct. Ensure compliance with all audit requirements and branch employee performance standards.
• 5% Professional Development & Knowledge: Stay informed about updates in Credit Union policies, security procedures, compliance, and consumer protection laws. Participate in branch meetings and use available communication channels (e-mail, Teams, circulars, etc.) to stay current on changes.
• 5% Additional Duties: Availability to work flexible hours, including Saturdays, and at different branch locations as needed. Perform all other duties as assigned.

Requirements

• Experience: 1 to 3 years of related experience in banking, customer service, sales, or cash handling.
• Education: A high school diploma or GED is required.
• Interpersonal Skills: Courtesy, tact, and diplomacy are essential. The ability to be inclusive and work with a diverse team and clientele is a must. Positive communication and the ability to work with those inside and outside the organization are required to build relationships, obtain information, and solicit cooperation. The ability to receive constructive feedback and work toward effective change is also necessary.
• Other Skills: Proficiency with operating a 10-key calculator and computer. High level of accuracy in data entry and transaction processing. Comfortable using communication tools such as e-mail, Teams, and texting.

Physical Requirements

This position requires the employee to frequently sit, talk, hear, and use hands for handling tools and controls. Occasional tasks may involve standing, walking, reaching, stooping, kneeling, crouching, or crawling, with the ability to lift up to 50 pounds. Specific vision requirements include close vision and focus adjustment. Mentally, the role demands resourcefulness and problem-solving abilities, with frequent initiative-taking. The employee must consistently concentrate, exercise sound judgment, and remain patient while interacting with members, employees, and vendors.

Work Environment

The work environment is a normal office setting, free from discomfort due to temperature, dust, noise, etc. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Pay

The hourly pay range for this position is $18.09–$27.14.

Benefits

• Medical and Dental Insurance
• 401K with Employer Match
• Holiday Pay
• Paid Time Off

All candidates will be subject to a background check to determine employment eligibility. For roles that require an NMLS, you may be subject to a credit check.