Teller Operations Supervisor - Reno & Portland

About the role

The Teller Operations Supervisor provides leadership to Tellers in the banking center by modeling exceptional customer service while processing transactions and offering products and services to potential and existing customers.

Responsibilities

• Coach Tellers to identify customer opportunities effectively
• Manage Teller work schedules, monitor overtime, and assign tasks throughout the day
• Train new Tellers to ensure procedures are understood and executed properly to adhere to internal controls
• Perform monthly surprise cash audits and month-end audit procedures
• Greet customers and facilitate a welcoming, customer-focused environment
• Build and maintain customer relationships to identify financial products and services that meet their needs
• Process routine customer transactions and assist Tellers with more complex transactions
• Respond to customer inquiries and concerns to create positive solutions and outcomes

This list includes the current primary responsibilities and is subject to change for operational efficiency.

Requirements

• A minimum of two years of external banking experience in a teller role during the previous two years, or a minimum of three years of external banking experience
• Demonstrated leadership experience
• Experience must include teller servicing and/or operational responsibilities
• Proven knowledge of banking products, services, standard banking procedures, and regulations
• Must have a current Notary certification or be willing to become one at the Bank’s expense
• Excellent customer service skills, including oral and written communication
• Ability to work effectively as a team member and with customers
• Careful attention to detail and strong organizational skills
• Ability to establish credibility quickly with customers and demonstrate confidence in dealing with peers
• Strong work ethic and high integrity
• Strong computer skills and proficiency with all Microsoft Office applications

This position requires participation in both informal and formal training (paid) and must successfully pass the Teller Certification test to operate a Teller drawer. Formal training consists of one full week of training/testing within the first three weeks of employment, scheduled Monday through Friday from 8:00 a.m. to 5:00 p.m.

Physical Requirements

• Long periods of standing or sitting, as well as typing and repetitive motion
• Ability to lift and carry cash drawers, coin bags, and boxes weighing up to 25 pounds

Schedule

Banking center hours of operation: Monday–Friday from 7:15 a.m. to 6:15 p.m. and Saturday from 8:45 a.m. to 1:15 p.m. Full-time employees are scheduled for 40 hours per week within these time frames. Candidates must be available to work weekend hours.