Operations Services Supervisor (Teller Manager)

We need to output HTML fragment with sections: About the role? The posting includes Overview, Responsibilities & Qualifications, Duties & Responsibilities, Qualifications, Additional Information (Benefits). We need to use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should only include sections with real content. We have content: Overview (could be About the role). Responsibilities & Qualifications (maybe split into Responsibilities and Qualifications). Duties & Responsibilities (list). Qualifications (list). Additional Information Benefits (Benefits). No Pay or Schedule info. So we should include sections: About the role (from Overview), Responsibilities (from Duties & Responsibilities), Qualifications (from Qualifications), Benefits (from Additional Information). Possibly also Skills? The posting includes Position Specific Skills bullet list: Financial literacy, Knowledge..., Operations Management, Banking Regulations & Compliance, Branch Banking Operations, Builds Productive Relationships. That could be Skills section. Also there is a list of management skills earlier: Management Skills: Capable of managing..., Customer Service Skills..., Adaptability..., Teamwork..., Flexibility..., Influence..., Agility..., Communication Skills – Interpersonal... Those could be considered Skills as well. But we need to avoid duplication. We could combine them into a Skills section. We need to use

• for any list of duties/requirements/benefits. For prose use

  . We must not repeat job title as heading. No Job ID. We must preserve all substantive information, not invent or summarize away detail. So we need to include all details from the posting. Let's extract content: Overview paragraph: "Are you a people person? Be a First Citizens person. Join our branch team and make a difference.As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. Processes teller transactions and other customer service requests. Facilitates customer awareness and education of bank capabilities, tools and resources. Responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team." That's the overview. Then "A Successful Candidate Will Demonstrate Management Skills:" then bullet list of skills: Capable of managing and developing members on a team to ensure operational soundness. Customer Service Skills: Demonstrates professionalism and empathy in customer interactions. Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team. Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships. Flexibility: Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks. Influence: Capable of building rapport with different personalities to drive positive results. Agility: Able to process information and move quickly through problem resolution. Communication Skills – Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiences. Then "Responsibilities & Qualifications Duties & Responsibilities:" then list under Service Standards, Operations and Administration, Team Leadership, Position Specific Skills. Let's parse each: Service Standards: - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. - Initiate conversation to uncover sales or referral opportunities. - Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. - Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities. Operations and Administration: - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. - Complete required training by established deadlines. - Perform general office management duties as assigned to ensure operational efficiency. - Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. - The results may include an accountability for individual contribution as well as team performance. Team Leadership: - Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank. - Drive accountability to role expectations, responsibilities and authorities, providing one on one feedback and coaching that supports associate development and achievement of results. - Leverages the expertise of Bank partners, other managers, and team to accomplish business goals. Position Specific Skills: - Financial literacy. - Knowledge of retail banking products and services. - Operations Management. - Banking Regulations & Compliance. - Branch Banking Operations. - Builds Productive Relationships. Then Qualifications: - Minimum Required Education and Experience: Bachelor's Degree and 1 years' experience OR High School Diploma or GED/Equivalent and 5 years' experience in Financial services, customer service, bank operations, or branch operations management. - Preferred Area of Experience: Management or supervisory experience. Additional Information Benefits: - Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. - More information can be found at https://jobs.firstcitizens.com/benefits. We need to output sections: About the role (Overview), Responsibilities (maybe combine Service Standards, Operations and Administration, Team Leadership), Qualifications (education/experience), Skills (Position Specific Skills plus maybe the management skills list?), Benefits. We need to decide how to split. The instruction: "Prefer a few substantive sections over many thin ones." So we could have About the role, Responsibilities, Qualifications, Skills, Benefits. That's 5 sections. We need to ensure we include all substantive info. Let's map: About the role: Overview paragraph (the first paragraph). Also maybe include the sentence "A Successful Candidate Will Demonstrate Management Skills:"? That's more like skills. But we could include that in Skills section. Responsibilities: combine Service Standards, Operations and Administration, Team Leadership (these are duties). We'll list each bullet as

• . Qualifications: Minimum Required Education and Experience, Preferred Area of Experience. Skills: Position Specific Skills list plus maybe the earlier management skills list? But we already used management skills in Responsibilities? Actually those are skills, not duties. Could put them in Skills section as well. But we might duplicate if we also put them elsewhere. Let's think: The earlier list under "A Successful Candidate Will Demonstrate Management Skills:" includes Management Skills, Customer Service Skills, Adaptability, Teamwork, Flexibility, Influence, Agility, Communication Skills – Interpersonal. Those are skills/attributes. The Position Specific Skills list is more technical. Both are skills. So we can combine them into a Skills section. Thus Skills section will have two sub-lists? But we just need a
  • list; we can combine all items into one list. However we need to preserve the labeling? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. If we combine, we lose the headings like "Management Skills:" etc. But we could keep them as part of the list item text, e.g., "Management Skills: Capable of managing and developing members on a team to ensure operational soundness." That preserves the detail. Similarly for each. Thus Skills section list items will be each of those bullet points, preserving the label. Responsibilities section list items will be the duties bullet points. Qualifications section list items will be the two items. Benefits section list items will be the two benefit statements. Now we need to output HTML with

    headings and

    • for lists,

      for prose. We have prose only in About the role (Overview). Could also have a short paragraph for Benefits? Actually we have two sentences; we could make them list items. But we could also put them as

      . The instruction: Use

      • for any list of duties/requirements/benefits, and

        for prose. Benefits are a list? It's two statements; could be list. We'll treat as list. Thus:

        About the role

        Are you a people person? Be a First Citizens person. Join our branch team and make a difference.As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. Processes teller transactions and other customer service requests. Facilitates customer awareness and education of bank capabilities, tools and resources. Responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team.

        Responsibilities

        • Foster collaborative partnerships that deliver value for customers, prospects and colleagues.
        • Initiate conversation to uncover sales or referral opportunities.
        • Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs.
        • Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
        • Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures.
        • Complete required training by established deadlines.
        • Perform general office management duties as assigned to ensure operational efficiency.
        • Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function.
        • The results may include an accountability for individual contribution as well as team performance.
        • Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank.
        • Drive accountability to role expectations, responsibilities and authorities, providing one on one feedback and coaching that supports associate development and achievement of results.
        • Leverages the expertise of Bank partners, other managers, and team to accomplish business goals.

        Qualifications

        • Minimum Required Education and Experience: Bachelor's Degree and 1 years' experience OR High School Diploma or GED/Equivalent and 5 years' experience in Financial services, customer service, bank operations, or branch operations management.
        • Preferred Area of Experience: Management or supervisory experience.

        Skills

        • Management Skills: Capable of managing and developing members on a team to ensure operational soundness.
        • Customer Service Skills: Demonstrates professionalism and empathy in customer interactions.
        • Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team.
        • Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships.
        • Flexibility: Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks.
        • Influence: Capable of building rapport with different personalities to drive positive results.
        • Agility: Able to process information and move quickly through problem resolution.
        • Communication Skills – Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiences.
        • Financial literacy.
        • Knowledge of retail banking products and services.
        • Operations Management.
        • Banking Regulations & Compliance.
        • Branch Banking Operations.
        • Builds Productive Relationships.

        Benefits

        • Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.
        • More information can be found at https://jobs.firstcitizens.com/benefits.
        We need to ensure we didn't include any boilerplate like EEO etc. We didn't. Check that we didn