Operations Supervisor

About the role

The Operations Supervisor oversees day-to-day delivery operations, ensuring compliance with client standards and maintaining professional relationships with various stakeholders.

Responsibilities

• Oversee day-to-day delivery operations, including monitoring loadout/check-in, delivery activity, and customer service.
• Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers.
• Supervise and review route monitoring using client-specific software.
• Supervise and perform the check-in process for reschedules brought back by motor carriers.
• Process and monitor returns through the client portal at participating locations.
• Move inventory safely using material handling equipment (when needed).
• Serve as a main point of contact for escalations from the client.
• Schedule orders and notify customers of their time windows for next day delivery.
• Perform other duties as assigned (based on client requirements).

Qualifications

• High School Diploma/GED or equivalent required.
• Strong people and operations supervisory skills.
• Experience utilizing Microsoft Office products (Excel, Teams, etc.).
• Excellent verbal and written communications skills.
• Excellent interpersonal skills, including conflict resolution.
• Ability to adapt to changes in a fast-paced environment.
• Ability to embrace new technology.
• Operations or final mile delivery experience preferred.