Operations Supervisor

For 50 years, DMS Health Technologies has delivered quality medical imaging care and service to partners and their patients. Every day, we leverage that experience and expertise to lead in delivering even greater quality imaging, care, and service.

About the role

The Operations Supervisor serves as the primary operational leader for field-based mobile imaging technologists, technologist assistants, and route drivers. This position supports employees and customers by coordinating the activities of assigned mobile and fixed-site imaging routes, ensuring effective service delivery and operational efficiency.

Location: Office-based role located on-site at our West Fargo corporate headquarters, 728 East Beaton Drive, Suite 101 or Sioux Falls location, 109 S Petro Ave.

Responsibilities

• Direct, coordinate, assign, schedule, and review the work of assigned staff to ensure quality customer service.
• Ensure staffing levels are maintained, approve time off, confirm routes have proper coverage, and process biweekly payroll and expense reporting.
• Onboard and train newly hired staff members.
• Follow established protocols and procedures required for a safe and compliant work environment.
• Develop and manage relationships with customers; proactively identify opportunities for improvement, address concerns, and implement solutions to increase customer and employee satisfaction.
• Analyze the efficiency of operations and audit quality improvement and patient care measures to ensure compliance.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Operations Management, Radiologic Sciences, or a related field, or equivalent work-related experience.
• Previous leadership, supervisory, or team coordination experience with the ability to effectively coach, mentor, and support geographically dispersed employees.
• Exceptional time management, organizational, relationship management, critical thinking, and verbal, written, and interpersonal communication skills.
• PC proficiency using a variety of software packages and computer navigation.
• Strong accuracy and detail orientation with the ability to work well independently with limited direct supervision.
• Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy, and maintain positive communication during a rapidly changing environment.
• Ability to analyze operational data and identify opportunities for improvement.
• Flexibility to work outside of traditional business hours as needed.

Employment is contingent upon successful completion of a background check and drug screening, in accordance with applicable laws.