Teller Operations Supervisor - Mill Plain

About the role

OnPoint employees are rewarded, acknowledged and appreciated. Employees receive a generous vacation package, monthly incentives for meeting goals, competitive hourly pay, 100% paid employee medical, dental and vision premiums, Tri-Met / parking passes, 401k matching, tuition reimbursement, paid volunteer hours and more. We believe in growth and foster a culture of success and promotion from within.

Responsibilities

• Assist and support the Branch Manager in promoting teamwork efforts amongst the tellers and within the branch to meet and exceed Credit Union established sales goals and service standards
• Supervise Teller area and provide branch wide operational support
• Supports the branch manager with branch operations and directly supervises tellers at branches with a staff of 16 or less
• Supervise the activities of tellers to include scheduling, coaching, staff goal achievement, and developmental activities, to include completing individual observations and one-on-one meetings
• Provide operational support to all branch staff while serving as resource for operational procedures
• Oversee effective lobby management
• Actively promote teamwork by working closely with the Branch Manager to ensure support and consistent communication of policies, procedures and sales and service objectives
• Actively participate in the planning, scheduling, leading and evaluation of effective weekly branch meetings
• Provide ongoing coaching and training of all tellers as outlined in each individual's development plan
• Ensure proper cash management of branch
• Reinforce the sales and service environment by modeling and coaching effective behaviors
• Ensure compliance as outlined in the security manual while ensuring that all staff has completed required regulatory training
• Prepare and deliver performance review discussions with employees with input from the Branch Manager
• Manage difficult situations with members providing appropriate information and sound advice
• Demonstrate good analytical skills, judgment and decision-making in lending/operations support and in the supervision of all staff
• Perform additional duties as required by the Branch Manager for the overall operation of the branch

Qualifications

• Completion of high school education (diploma or GED) required
• Experience working in a strong sales environment with defined sales and service goals preferred
• Three years branch operations, lending and branch member service experience required
• Has a thorough knowledge of branch operations and is deepening lending knowledge
• Has earned Level 1 Lender Authority
• 1-2 years of experience in a lead position or demonstrated ability to supervise and promote teamwork strongly preferred

Skills

• Models excellent sales and member service behaviors and able to coach others in this area
• Demonstrated understanding of the correlation between sales and service
• Demonstrates leadership skills to lead and motivate others to perform their best
• Demonstrates high level of member service, professionalism, sales, problem solving, organization, motivation to accomplish defined goals, and self-management skills
• Able to coordinate a variety of assignments simultaneously and prioritize work
• Able to work effectively as part of a team with strong interpersonal communication skills
• Able to be self-directed and function under limited supervision

Pay

$28 - $38 per hour depending on experience

Schedule

Monday - Thursday 9 AM - 5:30 PM, Fridays 9 AM - 6 PM, Saturdays 9 AM - 1 PM

Benefits

• Comprehensive health coverage (medical, dental, vision)
• Generous paid time off and company holidays
• 401(k) with employer match
• Profit sharing opportunities
• Tuition reimbursement
• Paid volunteer time