Teller / Member Services Representative

About the role

Are you passionate about providing exceptional service? Comfortable with numbers and cash handling? You could be the perfect fit for our team as a Member Services Representative (MSR) at Town & Country Credit Union. As the welcoming face of the credit union, MSRs are often the first and only point of contact for our members. We're seeking individuals who excel in customer service, have strong attention to detail, and enjoy being part of a supportive, member-focused team.

We're a team of 175 professionals across 11 branches in Fargo, West Fargo, Minot, Kenmare, and Stanley. At Town & Country Credit Union, we're committed to making a positive impact-on our members, our employees, and our communities. We believe in delivering outstanding products and services while fostering a supportive and growth-oriented work environment. You'll find opportunities to take on new challenges, grow your skills, and make meaningful contributions every day.

If you're looking for a role where your attention to detail, enthusiasm for service, and team spirit truly matter-we'd love to meet you.

Responsibilities

• Processing deposits, withdrawals, loan and credit card payments, cashier's checks, money orders, and cash advances.
• Balancing your cash drawer daily and ensuring all transactions are accurate.
• Assisting members in person, over the phone, and by mail.
• Identifying member needs and cross-selling products and services that add value.
• Resolving member concerns with professionalism and efficiency.

Requirements

• High school diploma or equivalent required.
• At least one year of related experience in a financial institution or similar cashier role.
• Strong communication and interpersonal skills.
• Accuracy and comfort working with numbers.
• Basic computer proficiency and keyboarding skills.

Benefits

• Competitive pay
• $5 extra per hour for Saturday shifts (non-exempt staff)
• Paid holidays
• Generous paid time off
• "Dress for your day" dress code
• Health, dental, and vision insurance
• Life and disability insurance
• Flexible spending accounts
• 401(k) with employer contributions
• Paid volunteer time
• Tuition reimbursement
• YMCA Corporate Membership Discount

Pay

• Competitive pay
• $5 extra per hour for Saturday shifts (non-exempt staff)

Schedule

• Availability for a flexible schedule: varying shifts Monday-Friday, with rotating Saturdays, 20-25 hour per week.