Teller / Member Service Representative I

About the Role

At Lighthouse Credit Union, we believe all individuals, regardless of position level, are considered leaders. Our leadership competencies aim to foster a culture of continuous growth and agile leadership by providing a framework that balances clarity with adaptability. We are committed to embracing change, nurturing leadership talent, and ensuring our performance management practices align with our vision of fostering a resilient and forward-thinking organization.

As a Member Service Representative I, you will focus on identifying needs to enrich our members’ lives under close supervision of management. You will conduct routine transactions such as deposits, withdrawals, and payments while proactively offering additional products and services. This role emphasizes initiating high-quality conversations to deepen member relationships and refers members for account opening, lending, and other cross-sale opportunities. Ownership of the member experience is crucial, as you will serve as a single point of contact to develop these relationships.

Leadership Competencies

• Demonstrates Interpersonal Awareness & Skills: Emphasizes effective communication, relationship building, and teamwork. You will demonstrate active listening, clear communication, and contribute positively to team dynamics.
• Embraces Change & Learning: Focuses on adaptability, personal development, and advocacy for progressive change. You will engage in continuous learning, embrace change enthusiastically, and support team members in their growth.
• Utilizes Critical & Creative Thinking: Highlights innovative problem-solving, challenging the status quo, and strategic thinking. You will seek opportunities for improvement, show open-mindedness to new ideas, and promote innovation.
• Takes Personal Ownership: Centers on accountability, proactive collaboration, and responsibility for performance goals. You will set and achieve performance goals, take responsibility for personal actions, and seek self-improvement opportunities.

Responsibilities

• Accurately and efficiently process deposits, payments, withdrawals, cash checks, wires, and fraud packets in accordance with established policies and procedures.
• Balance cash drawer/TCR and manage all transactions with accuracy and courtesy while maintaining privacy and security.
• Fulfill member requests by providing outstanding service and problem resolution, focusing on matching member needs to applicable products and services.
• Initiate conversations with members to deepen relationships and refer them for account opening, lending, and other cross-sale opportunities.
• Perform all operational and procedural tasks associated with the role, including assisting branch staff with audits or other operational functions.
• Adhere to the Credit Union’s policy regarding attendance and punctuality.

Requirements

• High school diploma or equivalent.
• 6 months of similar related experience as a teller, cashier, or in a member/customer service role.
• Effective communication skills to engage with members and build relationships regarding products and services.
• Ability to prioritize tasks and demonstrate close attention to detail.
• Courtesy, tact, and diplomacy in interactions with the public.
• Working knowledge of Microsoft Office products.

Benefits

Financial Relief & Support

• Student Loan & Tuition Assistance – Support for paying off debt or pursuing further education.
• Employee Loan Discounts – Access to lower rates on personal loans.
• Weekly Paychecks – No waiting two weeks for payment.
• 401(k) with Employer Match & Profit Sharing – Generous contributions with immediate vesting.

Health & Wellness

• Comprehensive Medical, Dental & Vision Plans – Coverage that starts quickly and fits your needs.
• HSA/FSA Options – Save pre-tax dollars for everyday health expenses.
• Discounted Pet Insurance – Coverage for furry family members.
• Employee Assistance Program (EAP) – Free, confidential support for life’s challenges, available 24/7.

Time Off

• Lighthouse Leave Program – Paid time off for major life moments, such as welcoming a child or caring for a loved one.
• Volunteer Time Off (VTO) – Paid time to give back to your community.
• PTO + Paid Federal Holidays – Rest, recharge, and celebrate without worry.
• Balanced Schedule – All branches close by 5pm and on Sundays, with no late nights or unpredictable shifts.

Culture & Connection

• Retail Sales Incentive Program – Earn more by helping members thrive.
• Engagement Groups – Join communities like Pride at Work, Women in Leadership, Book Club, and more.
• Ongoing Training & Career Growth – Investment in your development from day one.
• Annual Summit & Team Outings – Celebrate wins and connect with coworkers across the organization.

Pay

Hourly + incentives

Schedule

Full-time, fully onsite in Rochester, NH. No alternative working arrangement is available.