Teller / Member Service Representative I

About the Role

At Lighthouse Credit Union, we believe all individuals, regardless of position level, are considered leaders. By providing a framework that balances clarity with adaptability, our leadership competencies aim to foster a culture of continuous growth and agile leadership. We are committed to embracing change, nurturing leadership talent, and ensuring our performance management practices align with our vision of fostering a resilient and forward-thinking organization.

Leadership Competencies

• Demonstrates Interpersonal Awareness & Skills: A cornerstone of our collaborative work environment, this competency emphasizes effective communication, relationship building, and teamwork. It supports creating a positive work environment that values individual contributions and fosters teamwork. As an individual leader, you will demonstrate active listening, clear communication, and contribute beneficially to team dynamics.
• Embraces Change & Learning: This competency focuses on adaptability, personal development, and the advocacy and embracing of progressive change. You will explore continuous learning opportunities to achieve excellence and foster a culture of growth and innovation. As an individual leader, you will actively engage in personal development, embrace change enthusiastically, and support team members in their growth while demonstrating flexibility in response to changing circumstances.
• Utilizes Critical & Creative Thinking: Underlining the importance of innovative problem-solving, challenging the status quo, and strategic thinking, this competency is vital for driving excellence and leadership. You will actively look for and share opportunities for improvement, show open-mindedness to new ideas, and professionally challenge inefficient processes while contributing to defining solutions and promoting innovation.
• Takes Personal Ownership: This competency focuses on taking responsibility for performance goals, proactive collaboration, and accountability. It highlights the significance of each team member taking ownership of their role and contributions while demonstrating leadership qualities. You will be actively engaged in setting and achieving performance goals, take responsibility for personal actions and decisions, and seek opportunities for self-improvement and skill development.

Responsibilities

• Accurately and efficiently process deposits, payments, withdrawals, cash checks, wires, fraud packets, etc., in accordance with established policies and procedures.
• Balance cash drawer/TCR and manage all transactions with accuracy and courtesy while maintaining privacy and security.
• Fulfill members' requests by providing outstanding service and problem resolution, focusing on matching member needs to applicable products and services.
• Initiate conversations with members to deepen relationships and refer members for account opening, lending, and other cross-sale opportunities.
• Perform all operational and procedural tasks associated with the role.
• Assist branch staff to complete audits or other operational functions as needed.
• Follow and adhere to the Credit Union’s policy regarding attendance and punctuality.

Requirements

• High school diploma or equivalent.
• 6 months of similar related experience as a teller, cashier, or in a member/customer service role.
• Effective communicator with the ability to engage with members and build relationships regarding products and services.
• Ability to prioritize tasks and demonstrate close attention to detail.
• Courtesy, tact, and diplomacy in interactions.
• Working knowledge of Microsoft Office products.
• Frequent interactions with the public.

This position is fully onsite in Dover, NH; no alternative working arrangement is available.

Benefits

Financial Relief & Support

• Student Loan & Tuition Assistance – Help with paying off debt or going back to school.
• Employee Loan Discounts – Access to lower rates on personal loans.
• Weekly Paychecks – Paid weekly instead of bi-weekly.
• 401(k) with Employer Match & Profit Sharing – Generous contributions and immediate vesting.

Health & Wellness

• Comprehensive Medical, Dental & Vision Plans – Coverage that starts quickly and fits your needs.
• HSA/FSA Options – Save pre-tax dollars for everyday health expenses.
• Discounted Pet Insurance – Coverage for furry family members.
• Employee Assistance Program (EAP) – Free, confidential support for life’s challenges, available 24/7.

Time Off

• Lighthouse Leave Program – Paid time off for major life moments (e.g., welcoming a child, caring for a loved one).
• Volunteer Time Off (VTO) – Paid time to serve your community.
• PTO + Paid Federal Holidays – Rest, recharge, and celebrate without worry.
• Balanced Schedule – All branches close by 5pm and on Sundays; no late nights or unpredictable shifts.

Culture & Connection

• Retail Sales Incentive Program – Earn more when you help members thrive.
• Engagement Groups – Join communities like Pride at Work, Women in Leadership, Book Club, and more.
• Ongoing Training & Career Growth – Development opportunities from day one.
• Annual Summit & Team Outings – Celebrate wins and connect with coworkers across the organization.

Pay

Hourly + incentives.

Schedule

Full-time.