Member Service Representative I (Teller)

Education First Credit Union (EFCU) is a full-service not-for-profit financial institution. Our mission is to enhance our members' financial position through education, quality service, and value-minded products. Education First Credit Union was founded in 1936 by a small group of Columbus City School teachers. Our members include school employees and students in the State of Ohio. Recently our membership has been expanded to include Franklin and surrounding Counties. Recognizing the social impact of education on our society, we will continue serving school employees and students within this vital community as our primary point of emphasis. We're based in Columbus, with an additional branch office located in Reynoldsburg. Our recruiting process: Position has been posted internally and externally20-minute conversation with HR60-minute in person conversation with panel interviewJob offer EFCU is looking for a Member Service Representative I (MSR I) for our Columbus Mound Street branch. Pay Range starting at $17.50 / hour. The Member Service Representative I (Teller) is often the first person members see or speak with when they visit, call, or use the drive-through. This role plays an important part in creating a positive and professional experience for every member. You will handle financial transactions accurately, answer questions, and help connect members to the right services. Every interaction should reflect respect, accuracy, and a commitment to doing what's right. This is an in-office position. Candidates must live in the Columbus area and have reliable transportation to the branch. Responsibilities: Cash checks and provide withdrawals after verifying signatures, dates, and account informationAccept deposits, loan payments, and credit card payments, ensuring amounts and dates are correctBalance your cash drawer daily, including cash, coin, and checksProcess transactions such as term deposits, retirement account contributions, night deposits, and mail depositsOrder debit cards and checks for members as requestedResearch and help resolve account questions or discrepanciesAnswer account questions by reviewing account historyRefer members to senior team members or managers when additional support or products may be helpfulProvide professional, respectful service in person, over the phone, and through other communication channelsComplete additional tasks as assigned This position does offer growth opportunities and a structure career path from MSR I, MSR II, to MSR III. Requirements Education & Experience: High School Diploma or GED requiredAssociate degree preferredPrevious experience in a financial institution or bank is preferredCash handling experience requiredBasic knowledge of banking or credit union products and services is helpfulUnderstanding of financial regulations is a plus Technical Skills: Clear and professional communication skillsStrong attention to detail and accuracyAbility to work in a fast-paced environmentComfortable using computers and multiple programs at the same timeAbility to work toward individual and team goalsProfessional and calm approach when working with upset or frustrated individualsExperience using tools such as Microsoft Teams, online systems, or chat platforms is helpfulStrong listening skillsCommitment to maintaining confidentiality Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At Education First Credit Union, we are dedicated to building a diverse, inclusive and authentic workplace, so if you are excited about this role, but your past experience doesn't align perfectly with every single qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles. Other: Ability to work a flexible schedule, including SaturdaysIn-office roleReliable transportation required for work, training, and occasional off-site meetingsReasonable accommodations will be consideredOccasional overtime may be required Benefits EFCU offers a complete benefits package to full-time employees that reflects how much we value our employees. Benefits include: Medical / Dental / Vision coverage (including qualified dependents)Company paid Life Insurance, STD, LTDVoluntary Life Insurance CoveragesFlexible Spending Account (Health and Dependent Care)401(k) plan with a 5% company matchA generous time off programEducation assistance programEmployee discount on certain credit union services and productsFree on-site parking Education First Credit Union is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.