Teller/Member Service Representative

Duties and Responsibilities

• Serve as a primary Member Service Representative (MSR).
• Meet member needs by maintaining appropriate knowledge of all company products and services.
• Run various member transactions such as deposits, withdrawals, loan payments, credit card payments, transfers, and shared branching transactions with a high degree of accuracy.
• Determine acceptability of negotiable items and place holds on deposited funds when appropriate.
• Learn to identify potential fraud situations and take appropriate action to help protect the member and the Credit Union.
• Learn to recognize member’s needs and recommend appropriate products and services while providing quality member service.
• Strive to balance cash drawer each day.
• Strive to meet MSR cross sell goals and work to support all branch goals and initiatives.
• Assist with processing night drop.
• Assist in balancing branch cash machines.
• Assist members in accessing safe deposit boxes.
• Answer member telephone inquiries.
• Represent the Credit Union to the members in a friendly, positive, and professional manner greeting members as they enter the branch.
• Demonstrate appropriate knowledge of company policies and procedures related to the MSR duties, including security and information security.
• Complete all required compliance training.
• Maintain a high level of confidentiality and security when dealing with member information and agree to shred all papers with confidential information.
• Prepare all daily work items for transfer to the appropriate departments.

Qualifications

• Must have a HS diploma or GED and be at least 18 years of age.
• Must be able to work a flexible schedule and travel to other office locations when needed.
• Must be able to stand for long periods of time and do some heavy lifting.
• Must have 1-2 years of cash handling experience.
• Banking experience preferred.

Benefits and Compensation

• Bonus and incentive opportunities
• 401(k) retirement program with matching funds

About the Role

The West Owensboro Office of Liberty FCU is seeking an energetic Part-Time Teller/Member Service Representative to join the credit union team. The position involves serving as a primary Member Service Representative, running various member transactions, identifying potential fraud situations, assisting with processing night drop, and representing the Credit Union to members.

Requirements

The ideal candidate will have excellent member service skills, professionalism, and confidentiality. They should also be available to work 28 hours per week including Saturdays on a rotating basis at the West Owensboro Office.

Skills

While not exhaustive, the following skills would be helpful for this role: strong communication skills, attention to detail, ability to handle multiple tasks simultaneously, and familiarity with credit union products and services.

Benefits

Liberty FCU offers bonus and incentive opportunities, as well as a 401(k) retirement program with matching funds.

Pay

The pay rate for this position is $12.50 per hour.

Schedule

The West Owensboro Office operates Monday through Thursday from 9:00 a.m. - 5:00 p.m., Friday from 9:00 a.m. - 6:00 p.m., and Saturday from 9:00 a.m. - 12:00 p.m. The exact schedule will be determined based on the candidate's availability and the needs of the credit union.