Teller - McCalla

AmFirst is committed to trust, integrity, and financial wellness. We love giving our members exceptional service and value, and we treat our employees like family, offering growth, opportunity, development, and an extensive benefits package.

About the role

Serves as the face of the credit union, providing exceptional service to members by processing transactions, answering questions, and supporting their financial needs.

Essential Functions & Responsibilities

• Receives, evaluates, and processes basic financial transactions, including cash and negotiable instrument deposits, withdrawals, loan payments; processes cashier checks, transfers, and cash advances on credit cards, ensuring compliance with the Bank Secrecy Act, OFAC, and Customer Identification Program.
• Posts transactions to member accounts and maintains member records in accordance with credit union procedures and guidelines.
• Greets and welcomes members and potential members courteously and professionally, providing routine information and meeting their needs accurately and confidentially.
• Promotes, explains, and cross‑sells credit union products and services, anticipating member needs and directing them to appropriate services.
• Balances cash drawer daily, researches and resolves discrepancies, and reports any discrepancies to the Head Teller.
• Assists with reconciling daily transactions, ensuring cash, checks, vouchers, and recyclers match system records.
• Assists with processing mail, night drop, and ATM deposits daily.
• Performs other job‑related duties as assigned.

Performance Measurements

• Provide friendly, professional, personal service to all members and employees in a timely manner.
• Balance drawer daily and accurately post transactions with minimal errors.
• Proactively seek opportunities to identify appropriate products and services for the betterment of the member.
• Maintain comprehensive knowledge of all credit union products and services handled by Tellers.
• Maintain a professional work environment and businesslike appearance.

Requirements

• Experience: One month to twelve months of similar or related experience; six months of cash handling preferred.
• Education: High school diploma or GED.
• Interpersonal Skills: Ability to interact with members and vendors courteously, providing assistance and information.
• Other Skills: Intermediate PC knowledge with basic Microsoft Office skills; detail‑oriented; able to multitask; good judgement in evaluating identities, accounts, checks, and currency; excellent communication with a pleasant tone; ability to work in a team environment.
• Physical Requirements: Ability to move around the branch, sit and stand for extended periods; light lifting required.

Preferred Skills & Behaviors

• Detail‑oriented: Capable of completing tasks with all necessary details.
• Enthusiastic: Shows intense and eager enjoyment and interest.
• Team Player: Works well as a member of a group.