Teller - Lake Deaton

Responsibilities

• Build and maintain customer relationships by preparing for interactions, establishing rapport, and using open/closed-ended questions to understand financial goals.
• Match customer needs to Seacoast Bank products and services, and confidently explain them.
• Create and enhance relationships based on customer needs, and ask for referrals from new and existing customers.
• Exhibit strong listening skills and communicate clearly in all situations; respond promptly to customer needs and escalate complex matters as needed.
• Balance business needs with customer requests while managing potential risk to the bank.
• Embrace new technology and stay updated on industry changes to foster innovation.
• Participate in community, charitable, or civic events.
• Collaborate with branch and organizational associates, demonstrating strong work ethics and teamwork.
• Develop an introductory understanding of consumer deposit and lending products and processes.
• Gain proficiency in outbound calling and identify referral opportunities with internal business partners.
• Observe presentations on banking products/services through networking events.
• Develop a strong understanding of customer-facing technology to discuss and enroll customers in self-service products/processes.
• Process checks, cash, and negotiable instrument transactions while adhering to bank policies and procedures.
• Ensure branch compliance with AML/BSA requirements, audit procedures, operational protocols, dual control, security, and business continuity.
• Assist in remediating audit, scorecard, or quality control deficiencies.
• Resolve customer concerns promptly and professionally, escalating issues as needed.
• Balance cash drawer daily and monitor work for accuracy.
• Follow management direction to resolve customer objections and retain relationships.
• Adhere to Seacoast Bank’s Code of Conduct and all safety/security procedures.
• May be assigned vault responsibilities.

Requirements

• High School diploma or equivalent required.
• Minimum of 6 months cash handling experience required.
• Minimum of 6 months previous experience in retail sales and/or financial services preferred.
• Flexible schedule with ability to work during branch hours, including weekends and occasional non-operational hours.
• Excellent communication (written and verbal) and interpersonal skills.
• Able to work independently and exercise initiative.
• Proficiency with PCs, laptops, tablets, smartphones, and Microsoft Office Suite.