Teller - Lake Sumter

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Relationship Building
• Prepare for various customer interactions
• Build rapport
• Effectively utilize and document open and closed-ended questions to understand current and future financial goals of customers
• MATCH customer needs to Seacoast Bank products and services
• Confidently and proficiently explain Seacoast Bank products and services to customers
• Create and enhance relationships based on customer needs
• Absorb and respond to customer needs and requests for service
• Respond promptly to customer needs and requests for service
• Quickly seek out appropriate people in more complex financial matters
• Able to balance business needs with customer requests while managing potential risk to bank
• Embrace new technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation
• Participate in community, charitable or civic events
• Exhibit strong work ethics and teamwork, collaborating with other associates within the branch and across the organization
• Operations
• Process checks, cash and the sale of negotiable instrument transactions
• Ensure branch adherence to AML/BSA requirements (Currency Transaction Reports, Suspect Activity Form, etc.)
• Audit procedures, operational procedures, dual control, security, Business Continuity, and all other regulated banking requirements
• Remediate audit / scorecard / QC deficiencies
• Help to resolve customer concerns in a timely, professional and positive manner, escalating issues to the next level of authority as needed
• Balance cash drawer daily and monitor own work for accuracy
• Follow instructions and respond to management direction to help resolve more difficult customer objections, and solve problems in a timely and positive manner to retain the customer relationship
• Other
• Adhere to Seacoast Bank’s Code of Conduct
• Follow all safety and security procedures
• May be assigned vault responsibilities

EDUCATION and/or EXPERIENCE

• High School diploma or equivalent required
• Minimum of 6 months cash handling experience required
• Minimum of 6 months previous experience in retail sales and/or financial services experience preferred
• Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours
• Demonstrate excellent communication (written and verbal) and interpersonal skills
• Able to work independently and exercise a high degree of initiative
• PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software