Teller | Kirby/Champaign

About the role

The Teller is responsible for assisting customers with their financial transactions, providing excellent customer service, and maintaining accuracy in all banking operations. The teller processes deposits, withdrawals, loan payments, and other account-related services while adhering to banking regulations and internal policies.

Responsibilities

• Greet customers and provide assistance in a friendly and professional manner.
• Address customer inquiries and resolve concerns related to their accounts and banking services.
• Offer information about bank products and services, including promotions, new accounts, loans, and credit cards.
• Process customer deposits, withdrawals, check cashing, and account transfers.
• Verify customer identities and ensure transaction accuracy.
• Balance cash drawers and maintain proper records of all transactions.
• Ensure compliance with all applicable banking policies, procedures, and regulations.
• Accurately count, handle, and safeguard cash and other negotiable instruments.
• Detect counterfeit currency or suspicious transactions and report them to the appropriate authorities.
• Assist customers with account inquiries, including balances, statements, and transaction history.
• Support customers in completing forms for various banking requests (e.g., stop payments, account closures).
• Process loan payments and assist with basic loan inquiries.
• Identify opportunities to promote additional bank services and products that meet customer needs.
• Refer customers to other departments (e.g., loans, investments, credit) when appropriate.
• Ensure all transactions are completed in compliance with the bank’s policies and legal regulations.
• Maintain the confidentiality of customer information.
• Report suspicious activities or potential fraud.
• Maintain accurate records and documentation of all transactions.
• Assist with reconciling daily transactions and balancing the cash drawer.

Requirements

• Strong sales and customer service skills.
• Strong oral and written communication skills.
• Basic math and accounting functions.
• Ability to accurately count money.
• Ability to perform duties and make decisions under frequent time pressures.
• Ability to stand for extended periods of time.
• Ability to lift 50 pounds.
• High School diploma (eventual procurement acceptable).
• Knowledge of Microsoft Office.

Pay

Base pay range: $16.50–$18.00 per hour. The salary offered is based on factors including job duties, required qualifications, relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.

Benefits

Busey provides a competitive Total Rewards package, including:

• 401(k) match and profit sharing.
• Employee stock purchase plan.
• Paid time off.
• Medical, dental, and vision insurance.
• Company-paid life insurance and long-term disability.
• Supplemental voluntary life insurance, short-term and long-term disability.
• Wellness incentives and an employee assistance program.
• Pre-tax health savings accounts and flexible spending accounts.