Teller - Jefferson City

Job Overview

The Teller is responsible for accurately processing customers' routine transactions in a professional and friendly manner. The Teller also interacts with customers and provides them with information about their accounts and bank products and services.

Key Responsibilities

• Safely and accurately process customers’ routine transactions such as cashing checks, depositing money, issuing withdrawals, and collecting loan payments
• Issue negotiable items such as cashier’s checks
• Provide customers access to their safe deposit box
• Complete customers’ special requests as needed
• Maintain supply of cash and currency in personal cash drawer
• Count personal cash drawer at the end of each shift to make sure it balances
• Reconcile personal cash drawer in the event drawer does not balance
• Interact with customers in person, on telephone, or through other electronic communications in a friendly, helpful, and patient manner
• Answer customers’ basic inquiries about their accounts
• Identify customer needs through active listening and provide tailored solutions to enhance satisfaction and build loyalty
• Comply with bank operations and security procedures
• Maintain confidentiality of customer and bank operations information
• Other duties as assigned by manager

Qualifications, Skills And Abilities

• A high school diploma or equivalent preferred, not required and/or prefer to be at least 16 years of age at time of employment
• Previous cash-handling or customer service experience preferred
• Strong attention to detail and accuracy
• Commitment to confidentiality
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks
• Basic computer skills and ability to learn new technologies

Working Conditions

Will require working on Saturday’s, you will be in a rotation
Standing for extended periods and handling cash regularly.

Equal Opportunity Statement

Mid America Bank is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and welcome applications from all qualified candidates regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or veteran status.