Teller in Troup

About the Role

This position ensures compliance with regulatory requirements for financial transactions, particularly the Bank Secrecy Act (BSA) and Customer Identification Program (CIP). The role focuses on delivering superior customer service, building strong customer relationships, and promoting loyalty to Austin Bank. Teamwork, professional development, and adherence to company values—especially ethics, integrity, and confidentiality—are key aspects of the job.

Responsibilities

• Greet customers and provide superior customer service.
• Process night depository, ATM, and Bank-by-mail deposits.
• Receive checks and cash for deposit, verify amounts, examine checks for proper endorsements, and issue receipts.
• Place holds on checks accepted for deposits, if warranted, in accordance with regulations.
• Cash checks after verifying customer signatures and balances; obtain positive identification of payees.
• Complete Currency Transaction Reports and prepare Suspicious Activity Reports when applicable.
• Maintain teller cash drawer within required limits.
• Explain, promote, and sell bank products or services, such as cashier’s checks.
• Maintain logs for cash sales of Cashier’s Checks per Bank Secrecy Act requirements.
• Accept loan payments and process cash advances.
• Place stop payments on checks, drafts, and ACH transactions as requested by customers.
• Balance teller cash drawer and cash vault daily.
• Accept and process information for outgoing wire transfers in accordance with procedures.
• Assist customers in preparing documentation for debit card disputes.
• Assist in filing bank records and documentation.
• Verify next-day new account information and account file maintenance.
• Open and process mail as required.
• Answer telephone calls, take messages, forward calls, or provide customer assistance.
• Maintain an organized, clutter-free, and adequately supplied work area.
• Cross-train in other areas of the bank.
• Maintain confidentiality at all times.
• Report to work regularly and promptly.
• Contribute as a team player and participate in meetings and discussions.
• Stay abreast of company communications by reading publications, announcements, and emails.
• Enhance professional growth through training, literature, and in-service meetings.
• Maintain established department and bank policies, procedures, and objectives.

Requirements

• Ability to read and comprehend simple instructions, correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations.
• Proficiency in basic arithmetic: addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals.
• Ability to operate a personal computer and use bank systems software.
• Ability to apply common-sense understanding to carry out detailed written or oral instructions.
• Ability to handle problems involving concrete variables in standardized situations.

Physical Demands

• Regularly required to sit, stand, talk, and hear.
• Regularly required to use hands to finger, handle, or feel objects, tools, or controls, and reach with hands and arms.
• Frequently required to walk.
• Must be able to lift objects weighing 0 to 25 pounds regularly; occasionally lift 25 to 50 pounds.

Work Environment

The noise level in the work environment is usually moderate.

Job ID: TELLE002742