Teller in Gladewater

Responsibilities

Employee is responsible to understand and comply with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP) as it relates to specific job functions.

• Exhibits superior customer service as an Austin Bank team member
• Demonstrates high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs
• Helps promote a loyal relationship between the customer and Austin bank
• Participates in developing a teamwork atmosphere with co-workers as part of department/branch location
• Stays abreast of company communications by reading publications, announcements and company e-mails, etc.
• Takes advantage of appropriate communication channels regarding bank related business matters
• Develops personal skills and capabilities through on-going training, as provided by the company or elsewhere subject to Company approval
• Upholds and safeguards the organization's values particularly relating to ethics, integrity, and confidentiality both internally and externally

Greets customers and provides superior customer service, processes various types of deposits, and performs other banking transactions such as:

• Processing night depository, ATM, and Bank-by-mail deposits
• Receiving checks and cash for deposit, verifying amount, and examining checks for proper endorsements
• Cashing checks after verification of customer signatures and balances
• Obtaining positive identification of payee
• Preparing Currency Transaction Reports and Suspicious Activity Reports as applicable
• Maintaining teller cash drawer within required limits
• Explaining, promoting, and/or selling bank products or services
• Accepting utility bill and loan payments, processing TT&L, EFTPS payments and cash advances
• Placing stop payments on checks and drafts as requested by customer
• Balancing teller cash drawer and cash vault daily
• Assisting customers in preparing documentation on debit card disputes and filing bank records/documentation

Requirements

Must maintain confidentiality at all times, report to work regularly and promptly, and contribute as a team player.

Qualifications

Must be able to enhance professional growth and development through participation in educational programs, current literature, and in-service meetings, etc. and maintain established department and Bank policies, procedures and objectives and quality assurance.