Teller

Essential Duties And Responsibilities

• Provide daily deposit services such as handling deposits, withdrawals, holds, loan payments, cashier's checks, money orders, stop payments, telephone transfers, direct deposits, cash advances, and other related matters.
• Maintain cash drawer within prescribed limits.
• Purchase from and sell money to vault as needed.
• Accurately count, receive and disburse cash and accurately handle mutilated and bait currency.
• Verify and balance assigned cash drawer daily.
• Maintain cash over and short record.
• Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (i.e. Bank Secrecy Act, Regulation CC, E, DD, P, etc.).
• Understand role in case of robbery, whether victim or bystander, and know proper post-robbery procedures.
• Maintain neat and orderly work area and ensure that all cash, negotiables and confidential records are secured and/or disposed of properly.
• Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone.
• Actively listen to our customers, and maintain a friendly, positive and professional attitude.
• Resolve difficult situations with tact and diplomacy.
• Look for creative ways to make customers feel appreciated and special.
• Actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet needs of customer.
• Actively participate in sales program; attend appropriate sales training; utilize sales program initiatives; work with manager to set sales goals and make every effort to reach targeted goals.
• Make referrals to other business units for traditional and non-traditional banking products and services.
• Participate in sales programs to generate new customers and expand relationships with existing customers.
• Arrange daily work plans to handle customer flow and bank processing requirements, provide customer service and meet bank record keeping requirements.
• Acquire and maintain knowledge of all bank products and services.
• Complete or attend all required training.

Additional Duties And Responsibilities

• Assist others in the department/facility as needed and/or directed.
• May be assigned vault and/or ATM balancing responsibilities.
• May be assigned new account responsibilities.
• May Be Assigned Other Duties And Responsibilities.
• May be assigned work or training at other assigned locations.