Teller I (PT) - Radford

About the role

Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves. Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.

Why this role matters: At Truliant Federal Credit Union, our Tellers are often the first people members connect with when they visit a branch. Every interaction is an opportunity to create a positive experience, build trust, and help members make progress toward their financial goals. This role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering exceptional service.

Responsibilities

• Serve as a trusted resource for members by providing accurate transaction services, answering questions, and helping connect them with solutions that make banking easier.
• Play an important role in strengthening member relationships while supporting the success of your branch team.
• Process financial transactions accurately and efficiently while providing outstanding member service.
• Engage members in meaningful conversations to better understand their needs and connect them with appropriate products, services, or specialists.
• Support branch goals by contributing to a welcoming, collaborative, and service-focused environment.

Requirements

Required Experience

• Experience working directly with customers in a service-focused environment.
• Experience handling transactions, cash, records, or other activities requiring a high degree of accuracy.

Required Skills

• Ability to provide professional, friendly, and responsive member service.
• Strong verbal and written communication skills.
• Ability to accurately process financial transactions and identify discrepancies.
• Proficiency using computer systems and digital tools.
• Ability to manage multiple priorities while maintaining attention to detail.
• Ability to follow established procedures, security protocols, and compliance requirements.

Education/Certifications

• High School Diploma or equivalent required.
• Comfortable working in a goal‑oriented environment, adapting to changing priorities, and building positive relationships with members throughout the day.

What Sets You Apart (preferred but not required)

• One or more years of experience in retail, banking, or financial services.
• Previous sales or referral experience.
• Experience working in a cash‑handling environment.
• Familiarity with member relationship management or appointment‑setting tools.

Benefits

• No‑cost employee Medical, dental, vision coverage
• Prescription benefits (including mail order)
• Paid holidays and Paid Time Off (PTO)
• 401(k) plan with contribution matching
• Paid community involvement volunteer hours
• Paid group life Insurance
• Teammate loan discounts
• Tuition reimbursement
• Short and long‑term disability
• Health & Wellness program
• Teledoc (physician video conferencing)
• Onsite fitness facilities or health club reimbursement