Teller I (PT)

About the role

The Teller I is an enthusiastic, highly motivated self-starter with a strong work ethic who delivers exceptional quality customer service with a positive attitude. The Teller I accurately & efficiently processes transactions while building relationships with customers to identify financial needs and recommends banking solutions

Responsibilities

• Provides a welcoming environment and communicates professionally and effectively with customers and other members of the team
• Displays passion for serving others and consistently executes exceptional quality service
• Performs routine bank teller paying and receiving tasks, including making deposits, withdrawals, transfers, receiving loan payments, cashing checks, verifying endorsements, placing Reg CC holds, cash advances, etc.
• Maintain and balance the cash drawer by accounting for cash assigned, received, and disbursed
• Actively contributes to help meet the banking center’s goals, as well as individual referral goals
• Maintains current knowledge and adheres to all rules/regulations and internal audit controls related to banking center teller operations
• Participates in job specific training and other various Bank training programs, as necessary
• Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy
• Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations
• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML
• Performs other related duties as required and assigned

Qualifications

• High school diploma or GED
• Prior cash-handling experience required
• Demonstrated ability to retain, recall, and consistently apply detailed procedural information
• Strong attention to detail and ability to maintain focus while performing repetitive and regulated tasks
• Ability to follow multi-step processes and exercise judgment within established guidelines
• Strong reliability, accountability, and integrity when handling cash and confidential information
• Bilingual in English and Spanish required
• Must be able to work flexible hours as scheduled Monday through Friday, and Saturday rotation (hours will fluctuate as business needs dictate)

Training Requirements

All employees are required to attend scheduled mandatory training and complete online regulatory compliance training courses applicable to their specific job function. In all situations, employees must ensure that their actions fully comply with all federal banking laws and regulations, including internal bank policies and procedures. Failure to adhere to these requirements will be grounds for disciplinary action, including probation and possible termination.

Community Involvement

Lone Star National Bank’s Mission Statement includes a commitment to helping our communities grow by serving them with pride and integrity. All employees are encouraged to volunteer for bank sponsored activities, civic, charitable and community events and to be active in the communities we serve.